It\u2019s a heartwarming story. And, in many ways, a fairly accurate description of the perception at the time. But fast-forward a few years, and inconsistencies in the narrative are beginning to emerge. The twist in the tale? Technology that once saved the day is now prompting ripples of unease.<\/strong><\/p>\n Dubbed \u201ctech shame\u201d, many employees now admit to be battling (mentally and physically) with tech as much as they\u2019re benefiting from it. And taking it personally<\/strong>.<\/p>\n Given the increasing importance of tech in the workplace, it\u2019s a worrying admission. And worthy of proper investigation. But to date, much of the debate has been narrow in its focus. It\u2019s just something that affects older generations, they say. Or, something that’s a result of the relationship between Generation Z and technology\u2014younger employees are expected<\/em> to be tech-savvy, so feel ashamed when they’re not.<\/p>\n We think differently. This isn\u2019t just about generations. Tech shame isn\u2019t so easily contained.<\/p>\n Time to dig deeper.<\/p>\n In general terms, tech shame describes the feeling of personal inadequacy<\/strong> experienced by employees who\u2019ve faced a technical challenge in the workplace. It\u2019s about the relationship employees have with the digital infrastructure that\u2019s supposed to empower them. But there\u2019s more to it than that.<\/p>\n Tech shame is the product of three factors: an employee<\/strong>, the technology<\/strong> they use at work, and other people<\/strong>. And it\u2019s that final factor that makes the difference here.<\/p>\n Shame requires an audience.<\/strong> This isn\u2019t just a form of introspection that leaves an employee feeling let down in themselves. This is a sense of public humiliation that leaves employees feeling judged by their peers. And left lacking.<\/p>\n Remote or hybrid workers are particularly susceptible to proximity bias<\/strong><\/a>. And more likely to experience tech shame. Not only are they completely reliant on tech, but they\u2019re also often distanced from on-hand support that may be on offer in the office. Working in a room alone, they\u2019re also less able to watch and learn from colleagues.<\/p>\n There are a vast number of potential scenarios that can prompt a feeling of tech shame.<\/p>\n It\u2019s far more than not knowing how to find a misplaced file or fix a display issue on a laptop. It\u2019s the call that you need to make to IT to ask for help with that problem.<\/p>\n It\u2019s more than not being able to screen share or fix an audio problem during a Teams call with a client. It\u2019s the number of people who\u2019ll witness that failure and the potential impact it may have on business or reputation.<\/p>\n It also doesn\u2019t begin and end with an inability to solve your own technical problems. Not being able to help a colleague, customer, or client can also drive feelings of tech shame. And a sense of failure at not meeting expectations<\/strong>.<\/p>\n Reports<\/a> on tech shame focus on research that links the sentiment uniquely with Gen Z employees. Born in a digital age, the assumption is that Gen Z and technology go hand-in-hand. But the truth is, there\u2019s a disconnect between the type of technology that Gen Z employees are familiar with and the technology used in the workplace. Often expected to provide informal “tech support” for coworkers, this group experiences a powerful feeling of shame when they can\u2019t solve their peers\u2019 IT problems. Or meet expectations that are, in truth, unjustified.<\/p>\n But this uncomfortable relationship with workplace tech isn\u2019t unique to Gen Z. While it\u2019s impossible to create a comprehensive list, there are a few key groups of people who are certainly more susceptible to tech shame.<\/p>\n Let\u2019s start with managers. PwC recently surveyed employees<\/a> of all generations, in a range of roles, across a range of industries worldwide. The focus of the study was their relationship with workplace technology. Stats that emerged indicate that the uneasy relationship with tech is far more widespread than just Gen Z. In fact, over half of all workers questioned (54.5%) said a lack of technical skills was affecting their career progression. But one segment, in particular, stood out. 46% of managers admitted to feeling overwhelmed by technology at work<\/strong>. And an even larger percentage (61%) of managers revealed that they spend more time getting technology to work than they\u2019d like.<\/p>\n Both of these figures suggest that some managers would be prime candidates for tech shame, especially managers who work with distributed teams<\/strong><\/a> and really heavily on technology. Like Gen Z employees, expectation levels are higher. But managers also have higher levels of visibility (internally and externally) to contend with. Without the right training or tech background, many may struggle to deliver a consistently flawless public display of technical competency<\/strong>. Or provide on-the-spot solutions to ad-hoc IT issues experienced across their team. And feel inadequate as a result.<\/p>\n But visibility and expectation aren\u2019t the only factors that can drive tech shame. Career experience, personality, and background (financial and academic) also play a part.<\/p>\n Research<\/a> suggests that to ward off potential tech shame, some remote employees (particularly extroverts and younger workers) invest their own money in buying a better toolkit. It\u2019s an extreme solution. And it\u2019s one that employers need to stamp out. But it happens. And it currently leaves employees who don\u2019t have the money or resources to scale up their tech at home at a disadvantage. And more likely to experience tach shame.<\/p>\n Resilience and confidence play a large part in fighting off tech shame. But some employees will have lower levels of confidence and resilience<\/strong> than others. For many, this will be linked to personality. For others, a sense of academic or professional inferiority may be the cause. Either way, not having the \u201cright\u201d set of emotional resources to fall back on creates another group of workers more vulnerable to tech shame.<\/p>\n Certain under-represented groups are also at risk.<\/strong> Employees returning to work after a period of parental leave may feel out of sync with advancements in tech since they were last in post. Part-time or flexible workers may miss out on ad-hoc developments and IT updates that take place throughout the working week. And on-the-road employees may have to cope with mobile tech that doesn\u2019t match up with the demands of the job.<\/p>\n Don’t create two-speed groups of employees The word \u201cshame\u201d has only negative connotations. And left unrecognized and untreated, tech shame will negatively affect businesses in the following ways:<\/p>\n It\u2019s clear that tech shame exists. It\u2019s not just limited to a select group. And it can be damaging to businesses and employees. But there are specific ways of challenging and preventing it. Let\u2019s look at them.<\/p>\n In Salesforce\u2019s \u201cFuture of Work Survey\u201d<\/a>, UK employees ranked digital skills as the most important in the workplace. However, only 27% felt confident in those skills. And a third complained about a lack of training in this area.<\/p>\n The respondents of PwC\u2019s digital survey<\/a> go one step further, with an overwhelming majority admitting that they\u2019re willing to spend up to two days a month on training to upgrade their digital skills.<\/p>\n There\u2019s a clear message here.<\/p>\n Lots of your employees need digital skills training, and pretty much all of them want to learn more about digital technology. But they\u2019re not being given the chance. So don\u2019t wait to be asked. And don\u2019t sideline specific groups.<\/p>\n Only by proactively delivering universal learning and development opportunities to everyone can you hope to remove the stigma associated with a digital skills gap<\/strong><\/a>. And raise levels of competency across your business.<\/p>\n Invest in lifelong learning with TalentLMS Many employees are underwhelmed by their current workplace technology and remote work experiences<\/strong><\/a>.<\/p>\n Only a third<\/a> agree the toolkit they have at home exceeds their expectations. Nearly half of all employees say they don\u2019t have access to all of the essential office equipment at home. 1 in 10 are struggling with an internet connection that\u2019s not fit for purpose. And, according to Microsoft\u2019s Work Trend Index<\/a>, over 46% of employees say their companies don\u2019t help them with remote work expenses.<\/p>\n Supporting remote or hybrid working means providing the right infrastructure for everyone. And to counteract tech shame, employers need to check and double-check that all employees have the same level of provision, power, and capability. Again, don\u2019t wait to be asked. Make this requirement mandatory and a regulated part of the remote work training and onboarding<\/strong><\/a> process.<\/p>\n Technology doesn\u2019t stand still. To keep tech shame from the door, it\u2019s important to commit to regular tech check-ins<\/strong> with employees. This could be formally through employee sentiment pulses that include questions about tools and software. Or informally through one-to-ones or team catch-ups.<\/p>\n For this to work, a good relationship between HR and IT is essential. So make sure collaboration between the two teams is encouraged and facilitated.<\/p>\n And don\u2019t just ask about existing resources or processes. Question employees about gaps in provision (for example, what new tools could be introduced to make them more productive). And remember to take action on feedback received. Involving employees in the decision-making and procurement process is a good way to create buy-in and a sense of ownership and engagement with tech from the outset.<\/p>\n Shame thrives on secrecy.<\/strong> Creating a culture of openness, honesty, and support starves tech shame of the conditions it needs to survive.<\/p>\n Use internal communications channels and campaigns, discussion boards and forums, chat rooms, onboarding resources, policy documents, and internal messaging to open up an ongoing dialogue around tech.<\/p>\n Gathering feedback from remote employees<\/strong><\/a> and making technology a part of the day-to-day conversation is a great way of normalizing it. That done, employees are more likely to open up and share their experiences about tech (good and bad), ask for help, and offer it too!<\/p>\n Let\u2019s face it, some platforms, products, and applications are easier to use than others.<\/p>\n And, while your choice of tech stack alone won\u2019t wipe out tech shame, it can go a long way to reducing it. So look for technology that\u2019s intuitive<\/strong> and easy to integrate with other systems<\/strong>.<\/p>\n Meet TalentLibrary™What\u2019s tech shame? The sense behind the sentiment<\/h2>\n
![\"How](\"https:\/\/www.talentlms.com\/blog\/wp-content\/uploads\/2023\/02\/TLMS_20230206_1200x314.png\")
<\/p>\nIt\u2019s not all about Gen Z: Who\u2019s most affected by tech shame?<\/h2>\n
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\n<\/strong> Help all<\/em> your people grow their skills with TalentLMS.<\/span>
\nThe intuitive training platform that users consistently rank #1.<\/span>![\"Create](\"https:\/\/www.talentlms.com\/blog\/wp-content\/uploads\/2018\/06\/CTA.png\")
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\nThe long-term impact of tech shame at work<\/h2>\n
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From tech shame to tech-savviness in 5 steps<\/h2>\n
Democratize training<\/h3>\n
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\n<\/strong> Give your remote and in-office employees access to on-demand training,<\/span>
\nand let them craft their own learning and career paths.<\/span><\/a><\/p>\n
\nDemocratize provision<\/h3>\n
Keep in contact<\/h3>\n
Keep talking<\/h3>\n
Choose the right tools<\/h3>\n
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\n<\/strong>A growing collection of ready-made courses that cover the skills
\n<\/span>your teams need for success at work
\n<\/span>![\"\"](\"https:\/\/www.talentlms.com\/blog\/wp-content\/uploads\/2020\/11\/TalentLibrary_CTA.png\")
<\/a><\/p>\n![\"\"](\"https:\/\/www.talentlms.com\/blog\/wp-content\/uploads\/2020\/11\/TalentLibrary-characters-row.png\")
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\nIt\u2019s personal (but not private)<\/h2>\n