{"id":19223,"date":"2023-03-15T16:16:15","date_gmt":"2023-03-15T14:16:15","guid":{"rendered":"https:\/\/www.talentlms.com\/blog\/?p=19223"},"modified":"2025-05-09T10:53:24","modified_gmt":"2025-05-09T07:53:24","slug":"ai-at-work-chatgpt-survey","status":"publish","type":"post","link":"https:\/\/www.talentlms.com\/blog\/ai-at-work-chatgpt-survey\/","title":{"rendered":"Survey: AI is the future, but only 14% of employees are being trained on the tools"},"content":{"rendered":"

Artificial intelligence seems to be at a tipping point. ChatGPT<\/a>, the new AI tool that is making headlines with its ability to produce human-like text and become creative in ways that we could never imagine, seems to be bringing unprecedented changes for professionals and businesses across the globe.<\/p>\n

Some think it\u2019s another buzzword. But only a few months after its release by OpenAI, ChatGPT is already revolutionizing a range of tasks, including content writing, data analysis, and programming. And analysts and business leaders are already talking about a seismic shift in the economy, even considering ChatGPT a motor driving the Fourth Industrial Revolution<\/a>.<\/p>\n

With its use continuing to spread and more and more tools integrating AI and ChatGPT applications, we wanted to get a current snapshot of its impact at work. For this reason, we surveyed 1,000 employees in the United States, and asked about their thoughts and experiences on the role of ChatGPT and AI in the modern workplace.<\/p>\n

Let’s take a closer look at what employees say.<\/p>\n

Half of employees ask for training on AI tools<\/h2>\n

Although the newest AI tools, like ChatGPT, are more intuitive and user-friendly than before, a massive proportion of employees admit needing training to be able to make the most out of them.<\/p>\n

According to the TalentLMS survey, 49% of US employees say they need training on using AI tools<\/strong>. Twenty-three percent of the employees surveyed said they do not need training \u201cbecause it\u2019s easy to use AI tools,\u201d and another 14% because they don\u2019t plan to use them.<\/p>\n

Even though half of employees need training on artificial intelligence platforms, it is striking that only 14% report having received such training so far<\/strong>.<\/p>\n

If we look only into the respondents who have already used ChatGPT for work purposes (70% of the total sample), we see that over half of those (51%) admit to needing training on AI tools. And just 18% have received any such training.<\/p>\n

These statistics highlight a significant gap in businesses\u2019 preparedness for the AI revolution\u2013and the urgent need for training and support. Companies should invest in training to fully harness the power of artificial intelligence and avoid potential pitfalls: relying on incorrect information from AI platforms and exposing<\/a> sensitive company data.<\/p>\n

Meanwhile, as the number and range of AI applications for businesses continue to rise, there is a growing debate around the possibility of automating the employee training experience. Can we trust AI to generate learning content?<\/p>\n

Almost half of employees (46%) reply that they would trust learning content produced by AI<\/strong>. Only 27% of respondents say that they wouldn’t trust learning content produced by AI, while another 27% have no opinion.<\/p>\n

ChatGPT in the office\u2014a current snapshot<\/h2>\n

Thirty-five percent of US employees say that their work responsibilities have changed due to AI tools.<\/strong> Asking our 1,000 respondents about the tasks and areas where they find ChatGPT most useful, we received the following responses:<\/p>\n

\"Graph:<\/p>\n

Unsurprisingly, writing content seems to be the most common use case for Open AI\u2019s tool, which is the best we have seen yet in human-like text generation. Data analysis and customer support are also functions where ChatGPT seems to have widespread use. Interestingly, employees seem to rely on the tool even for more creative use cases, like \u201cbrainstorming and developing new ideas\u201d and \u201cnavigating tough conversations.\u201d<\/p>\n

The survey showed that 30% of US employees haven\u2019t used ChatGPT for work purposes, while 20% haven\u2019t used it at all<\/strong>. Unsurprisingly, ChatGPT usage seems to be more common with Gen Z and millennials. Only 24% of employees aged 18 to 44 haven\u2019t used ChatGPT for work purposes, while 16% haven\u2019t used it at all. When we look at ages over 45, though, 43% of employees haven\u2019t used ChatGPT for work, while 29% haven\u2019t used it at all.<\/p>\n

\"Graph:<\/a><\/p>\n

For those who have already used it, ChatGPT seems to provide significant benefits at work. Respondents say that the new AI tool has helped them:<\/p>\n