{"id":6428,"date":"2017-01-09T18:44:10","date_gmt":"2017-01-09T16:44:10","guid":{"rendered":"https:\/\/www.talentlms.com\/blog\/?p=6428"},"modified":"2025-06-25T13:53:52","modified_gmt":"2025-06-25T10:53:52","slug":"wrapping-up-2016","status":"publish","type":"post","link":"https:\/\/www.talentlms.com\/blog\/wrapping-up-2016\/","title":{"rendered":"Wrapping Up 2016"},"content":{"rendered":"

Wishes for a merry, funny, happy, crazy new year to everyone!<\/p>\n

For the second year in a row, we are sharing an update on how things are progressing around here. As a company, we try to be as transparent as possible. And we really have little to hide as we often celebrate the good and the bad<\/a><\/strong> experiences we encounter.<\/p>\n

So, here is the gist of 2016: during the last 12 months we experienced steady growth<\/strong> in all metrics including customers, revenue, and people. It was a superb but challenging year, by all means.<\/p>\n

Now let\u2019s delve into the details!<\/p>\n

<\/p>\n

The products<\/h2>\n

Our holistic products approach includes 3 different learning tools<\/strong> that aim to help modern organizations train their people better, faster and cheaper<\/strong>. Depending on your situation you might find that one (or a combination) of the provided offerings cover your needs.<\/p>\n

TalentLMS<\/h3>\n

Our flagship cloud LMS has gone through 4 major updates that introduced (among many, many others), infographic reports<\/a><\/strong>, native support for Shopify<\/a><\/strong>, native mobile apps<\/a> for both iOS and Android<\/strong> devices, massively improved custom reports and linked units<\/a><\/strong>.<\/p>\n

Overall, TalentLMS<\/a><\/strong> is now 50000 domains strong and grows at a pace of 1700 domains per month.<\/p>\n

eFront<\/h3>\n

Within the last year, we repositioned eFront<\/a> as an LMS+<\/strong>, a product with extensive talent management features<\/a><\/strong>.<\/p>\n

Feature-wise, the product had its own share of important improvements that include support for H5P<\/a><\/strong> (the emerging standard for interactive content creation), support for FoxyCart<\/a><\/strong> (which means that you can accept payments on eFront via literally hundreds of different payment gateways), an advanced skill-gap test<\/a>\u00a0<\/strong>engine, support for 2-factor authentication together with a wealth of additional security features, a flexible content versioning system and a native mobile app for Android<\/a><\/strong>.<\/p>\n

During 2017 we will keep adding important features. We are also heavily investing in improving the usability and aesthetics of our two LMS products.<\/strong><\/p>\n

TalentCards<\/h3>\n

As you may know, we are huge fans of mobile learning. Evidently, in the past, we have introduced a microlearning<\/a><\/strong> app called Snappico. Building on that idea, we will launch during 2017 a new product, named TalentCards<\/a><\/strong>, a fast-paced, easily-digestible, card-based mobile learning tool for the enterprise.<\/p>\n

TalentCards will be a mobile-only<\/strong>, customizable learning solution to micro-train and certify massive numbers of learners on simple topics.<\/strong>\u00a0We consider it a part of our family of learning tools for organizations of all sizes, around the globe.<\/p>\n

The people<\/h2>\n

There seem to be more and more people walking around here! Last year alone the team increased by 30% and we plan to keep hiring for next year as well. If you want to learn a bit more about our team you can read interviews of Maria<\/a><\/strong>, Sofia<\/a><\/strong>, Manolis<\/a><\/strong>, George<\/a><\/strong>, Lisa<\/a><\/strong> and Elena<\/a><\/strong>. And if you want to become part of a highly ambitious, fast-growing team please feel free to apply for our open positions<\/a><\/strong>.<\/p>\n

The awards<\/h2>\n

We were honored with a number of awards this year. Many, actually. You can read about them\u00a0here<\/a><\/strong>.<\/p>\n

The tools<\/h2>\n

In a post earlier this year we collected all the tools we use to build our products<\/a><\/strong>, together with our experience with them. It is an interesting read, especially if you are looking for making your life easier.<\/p>\n

The support<\/h2>\n

TalentLMS had an explosive year and that is evident on the support front as well.<\/strong> This year we received 15971 support tickets, up 90% from the previous period. Still, we managed to reduce the average wait time for first answer by 28.5% and we plan to further improve.<\/p>\n

Within 2016 we extended the support hours from 8\/5 to 12\/5+ (if you are wondering about the plus sign, we now offer support on Saturdays). Additionally, for bigger accounts, we introduced a customer success manager that acts as an intermediate between you and everything TalentLMS-related. This offers a more personalized touch, better onboarding<\/a> and an overall increased success rate<\/strong> for your eLearning activities.<\/p>\n

Keep in mind that we do not outsource our support operations, as we consider timely and in-depth help to be a cornerstone ingredient of our offering. Superb support cannot be sustained when the support people are not an integral part of the core team.<\/p>\n

Regarding eFront, the support highlight of the year was the brand new knowledge portal<\/a><\/strong> that can be easily integrated into the platform as well.<\/p>\n

The content<\/h2>\n

We heavily invest in an inbound strategy as the best way forward. Last year alone we produced over 200 content pieces for our 2 blogs, dozens of videos<\/a><\/strong> and many additional items, like the newly introduced cheatsheets<\/a><\/strong>.<\/p>\n

We plan to stick to that recipe for 2017 as well. Content takes time to produce results but it is a better and more valuable investment through time, especially when compared with alternatives, like conferences.<\/p>\n

Finally<\/h2>\n

Contrary to the common belief, the world is becoming a better place<\/a><\/strong> for the majority of its inhabitants. It takes time and our way forward is not always straight but still, we manage to progress. Learning has to play a crucial role in improving the lives of the many.<\/strong> And as a company, we feel we have to play a small, hopefully positive, role in this process.<\/p>\n

We certainly hope to have played a positive role in the lives of the thousands that trusted us during the last year.<\/p>\n

A special thank you for the vote of confidence and happy 2017!<\/p>\n","protected":false},"excerpt":{"rendered":"

Wishes for a merry, funny, happy, crazy new year to everyone! For the second year in a row, we are sharing an update on how things are progressing around here. As a company, we try to be as transparent as possible. And we really have little to hide as we often celebrate the good and […]<\/p>\n","protected":false},"author":2,"featured_media":6433,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[252],"tags":[],"class_list":["post-6428","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-interviews-opinions"],"acf":[],"yoast_head":"\nWrapping Up Last Year: What We Did In 2016 and Plans For 2017<\/title>\n<meta name=\"description\" content=\"How did TalentLMS and eFrontPro evolve in 2016, and what's in store for both products this year? Read the yearly review of Epignosis' CTO, A. 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