3. Place The Situation In Context<\/h3>\n
Let\u2019s face it, reading through compliance documents can be boring. They often contain a lot of legalese and make no sense to the average employee. While these technical terms are essential to protect the company, they can be simplified for training sessions.<\/p>\n
Translate compliance issues into comprehensible, everyday situations that employees might actually face. For example, getting a tip after a delivery or a birthday gift from a client in relation to COI compliance<\/strong><\/a>.<\/p>\n In addition to practical scenarios, stretch the trainee\u2019s imagination with some good storytelling. Real-life situations might seem dull and remote. They might also put the trainee on the spot if the examples get too close to home.<\/p>\n Stories allow them to imagine it\u2019s happening to someone else. But if they\u2019re good stories, they will still be memorable enough to get the right point across. Make it even more immersive by adding images and audio narrations that foster an emotional connection.<\/p>\n To tell your stories, you need storytelling devices and believable characters. You have several options. You could pick an “everyman” character that passes for any member of the team, or you could pick someone aspirational that the team will admire and emulate. You could even base the story on a villain everyone will love to hate. They can project negative traits onto this character and avoid displaying similar characteristics.<\/p>\n There are lots of different ways to tell a story, and video<\/strong><\/a> is one of the most effective. The success of movies and viral videos depends on this. For your online compliance training program, use short clips, two or three minutes at the most. They should be entertaining as well as informative.<\/p>\n Ensure that there\u2019s a relatable morale to the story but avoid “afterschool specials” that seem patronizing or lifetime movie-esque productions that overdramatize the situation. Make them fun and vibrant, with a good musical score, talented actors, and skillful editing.<\/p>\n Online compliance training isn\u2019t just about telling you what not<\/em> to do. It\u2019s all very well to tell your team not to accept bribes but you also need to equip them with the skills to comply. For example, how does a female employee politely decline when a client asks her on a date? Or what happens when the female boss offers to cook dinner for her subordinate? Ensure that the training covers compliant self-extraction techniques as well.<\/p>\n Failing to comply can lead to loss of money, lawsuits, and even jail time. But it doesn\u2019t have to be all doom and gloom. If your team ends up too scared to cross the line, it will affect how they work. They are likely to overcompensate as they err on the side of caution, and this could be bad for business.<\/p>\n Throw some light touches into your training. This way, your team knows that yes, it\u2019s serious business, but there\u2019s still some room for brevity.<\/p>\n Click To Tweet<\/a><\/p>\n Legal compliance documents can cover multiple volumes. However, as the HR or Compliance Department, you can distill the essentials. Don\u2019t overload your trainees with a subject matter they don\u2019t need. Train them in the areas that apply to them, and do it in ways they can use. Offer escalation channels they can use when they face situations that fall outside their online compliance training.<\/p>\n Everybody loves a good game, and competition seems to bring out the best in people. Online compliance training that includes little contests can be quite effective. Reward your team for absorbing and remembering their training essentials. This will improve recall and application of compliance regulations. You could also gamify regulatory implementation.<\/p>\n For many employees, compliance training is something they muddle through. They barely pay attention and rarely retain information. To get them more engaged, customize the class to their needs. Let them study from their device of choice, whether it\u2019s a mobile phone or smartwatch – so make sure your compliance training software<\/strong><\/a> supports mobile<\/a><\/strong>. Offer context and stories, incorporating videos and feasible responses to non-compliance. Above all else, use this checklist to ensure that you cover each crucial component.<\/p>\n4. Use Stories To Get The Point Across<\/h3>\n
5. Use A Relatable Character<\/h3>\n
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<\/p>\n6. Include Engaging Video Content<\/h3>\n
7. Give Practical Solutions To Non-Compliance<\/h3>\n
8. Inject A Bit Of Humor<\/h3>\n
9. Provide Information In Small Doses<\/h3>\n
10. Apply Gamification Techniques<\/h3>\n
Conclusion<\/h2>\n