Why it is Important
Training your partners, sales channels, and subcontractors is important in order to get the exact service you want, tuned to your particular business needs and specifications.
This ensures consistent results across your partner network, reduces communicative overhead, and ensures that your final customers (e.g. those shopping or getting support from your distribution and support channels) enjoy the same positive experience and treatment across the board.
In the case of subcontractors, a training program also helps avoid misunderstandings and costly mistakes that are often revealed upon delivery of a subcontracted service or product.
Benefits of doing it
An efficient and well-trained enterprise partner and subcontract network helps companies to minimize their costs, expand their reach, and increase their production or capacity at minimal cost and risk by offloading parts of their operation to any number of third party, specialized and replaceable partners.
Training also helps companies enforce a consistent customer service approach across their distribution and support network, which builds customer loyalty and repeat business.
eLearning-based training allows enterprises to create a training program that covers the whole span of third party businesses, subcontractors, channels and partners that they work with, in a centrally-managed way, and with minimal operational and administrative overhead (or, in the case of TalentLMS, zero administrative overhead).
eLearning is cheaper than traditional in-person training, because it doesn't incur costs for things such as renting or travel expenses, and can be used to train partners across the globe and 24/7 with just the basic per-learner fee.
eLearning also gives more detailed insight and faster results than traditional in-person training, and the automated tests, integrated learning progress assessment and comprehensive reports offered by the TalentLMS eLearning platform, will help you stay ahead of your training program, access your learners' progress, and identify areas that might need improvement.
How can it be applied to your company
To begin creating a training program for your various business channels, network partners and subcontractors, you'll need to make a comprehensive list of them all, analyze the goals, products and/ or services, and approaches associated with each of them, their employees prior skills or knowledge level (or lack thereof) , and so on.
This analysis should be used to create a general blueprint for your training curriculum. It will be important to know when to unify, and when to diversify your courses among the various recipients. For example, multiple subcontractors handling the same service (e.g. providing you with a specific product part) can share the same unified course, whereas distribution channels residing in different countries might need slightly different training material depending on specific laws and regulations in that country.
You might also need to create different (but in parts overlapping) courses for different employee roles across your partners (e.g. courses for the managers of your distribution channels shall be different than courses aimed at their retail employees).
The final step will be to assign a number of instructors or specialized content creators to create your eLearning content for each training case. TalentLMS makes it easy to reuse all kinds of pre-existing content (from PowerPoints and Word Documents to videos and webpages) in your courses.
Channel, partner and subcontractor training:
A consumer electronics company that maintains a list of official sales partners and makes use of several subcontractors for different parts (cpus, circuit boards, storage, enclosures, etc.) of its products can utilize a single TalentLMS eLearning portal account to create a training program for its sales channels and subcontractors.
With TalentLMS, they will easily create any number of courses from a general overview of its retail philosophy aimed at reseller channel managers, to in-depth courses on customer service, sales techniques, etc for the retail salespeople.
Lessons could consist of newly created material (created in TalentLMS WYSIWYG editors), or include content from existing documents, presentations, images and videos.
The training program can then be deployed and used to train executives and employees across facilities (and even across countries and timezones), with company-based instructors and administrators having centralized control and total insight on the learners' progress.
How TalentLMS can help
Some features that will improve your training efficiency
Sales channels, partners and subcontractors training is valuable to almost all industries and TalentLMS can guarantee that quality will not be lost while this demand is being met.