{"id":884,"date":"2026-04-07T13:32:01","date_gmt":"2026-04-07T10:32:01","guid":{"rendered":"https:\/\/www.talentlms.com\/talentcards\/?post_type=case-studies&p=884"},"modified":"2026-05-13T12:30:08","modified_gmt":"2026-05-13T09:30:08","slug":"zerorez","status":"publish","type":"case-studies","link":"https:\/\/www.talentlms.com\/talentcards\/case-studies\/zerorez","title":{"rendered":"Zerorez"},"content":{"rendered":"
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How Zerorez trains over 1,000 technicians with TalentCards<\/h1>\n<\/div>\n<\/div>\n\n\n\n
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Location<\/span>United States<\/div>
Industry<\/span>Professional Services<\/div>
Use case<\/span>Field Technician Training<\/div>
Size of company<\/span>

501 – 1k<\/p><\/div>

Number of learners<\/span>

1,200<\/p><\/div><\/div>\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t

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About Zerorez<\/h2>\n\n\n\n
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Founded in 2001, Zerorez is a carpet cleaning franchisor with over 90 locations across the U.S., UK, and Canada. Its proprietary components make the company an industry leader in the carpet cleaning business, with over 1,000 technicians serving over 400,000 customers every year.<\/p>\n\n\n\n

But training over 1,000 technicians who are spread out internationally, and are constantly on the job and on the move, requires an approach that\u2019s more than classroom and laptop-based training. Vice President of Training & Operations, Porter Trepanier, and Learning & Technology Solutions Manager, Broc Hoggan, share how TalentCards has put training at their employees\u2019 fingertips, eliminated the need to print paper manuals, and cut the cost of onboarding new hires.<\/p>\n<\/div>\n\n\n\n

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The problem<\/h2>\n\n\n\n
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Finding time to train in a packed workday<\/p>\n\n\n\n

Zerorez\u2019s 96+ locations across the U.S., U.K., and Canada rely on technicians, warehouse staff, and fleet operators who spend almost no time at desks. \u201cWe get an hour in the mornings, and then our techs are out cleaning carpet\u2014 no desk, no computer, no quiet time.\u201d<\/p>\n<\/div>\n\n\n\n

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\u201cBefore TalentCards, technicians ignored courses because they could see in our previous platform that the estimated time to take them was too long. The reaction was, \u2018I\u2019m sorry, but I don\u2019t have 45 minutes right now.\u201d<\/p>\n\n\n\n

said Broc<\/p>\n<\/div>\n\n\n\n

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Paper manuals are a high-cost, low-return training investment<\/p>\n\n\n\n

Like many companies employing technicians and deskless staff, paper manuals were part of the traditional, established approach to training at Zerorez. But when they cost about $50 each to print, and the industry is subject to high turnover, this approach quickly becomes inefficient.<\/p>\n\n\n

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\u201cPrinting manuals was a substantial cost, especially in our industry, which has a high turnover rate.\u201d<\/p>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/svg>\n\t\t\t\t\t<\/div>\n\n\t\t

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Porter Trepanier<\/span>VP of Training and Operations<\/span><\/div>\t\t<\/div>\n\n\t<\/section>\n\n\n\n

What\u2019s more, the cost of printing manuals was carried by the individual franchises, adding one more thing that owner-operators had to be on top of.<\/p>\n\n\n\n

Complex software slows adoption<\/p>\n\n\n\n

Zerorez had been forward-thinking in its approach to training even before finding TalentCards. While similar companies were still entirely dependent on in-person and paper-based training materials, Zerorez had adopted training software to digitize and improve the process.<\/p>\n\n\n\n

But when training software is complicated to use, it\u2019s inevitable that people will fail to adopt it, and instead return to their traditional training methods.<\/p>\n\n\n\n

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\u201cA lot of these very robust platforms, they do everything you could ever want in an LMS, except make the training engaging for learners, and the Admin smooth for managers. All of these bells and whistles, heavy reports\u2014 none of that matters if your employees don\u2019t use it.\u201d<\/p>\n\n\n\n

said Broc<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Why TalentCards<\/h2>\n\n\n\n
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On-demand microlearning, directly in the field<\/p>\n\n\n\n

When technicians spend the majority of their day in customers\u2019 homes cleaning carpets and carrying out professional services, there isn\u2019t time for long, drawn-out training.<\/p>\n<\/div>\n<\/div>\n\n\n\n

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\u201cMost people care about training most when they need it to fix a problem. And having that quickly available was important. Having things searchable that they can quickly look up and reference\u2014 that\u2019s a big thing.\u201d<\/p>\n\n\n\n

Porter explained<\/p>\n<\/div>\n\n\n\n

TalentCards\u2019 micro learning approach has helped Broc break down training into bite-sized, step-by-step guides. With its flashcard format, training in TalentCards is as easy as swiping and tapping on your phone.<\/p>\n\n\n\n

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\u201cNow, with just a few taps, they can get exactly what they need and get back to work. That\u2019s been super.\u201c<\/p>\n\n\n\n

said Broc<\/p>\n<\/div>\n\n\n\n

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From costly paper manuals to mobile microlearning<\/p>\n\n\n\n

For Broc, the first priority in rolling out TalentCards was transposing Zerorez\u2019s existing training materials into microlearning courses.<\/p>\n\n\n

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\u201cWe were able to take all of our supplemental material\u2014 manuals, guides, quizzes\u2014 and condense it, take only what was most valuable, and put the main points into TalentCards for technicians to access via the app.\u201d<\/p>\n\n\t\t\t<\/div>\n\n\t\t\t\t\t\t\t\n\t\t\t\t\t\n\t\t\t\t<\/svg>\n\t\t\t\t\t<\/div>\n\n\t\t

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Broc Hoggan<\/span>Learning & Technology Solutions Manager<\/span><\/div>\t\t<\/div>\n\n\t<\/section>\n<\/div>\n<\/div>\n\n\n\n
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By moving away from paper manuals, Zerorez slashed printing costs and waste. \u201cWe don\u2019t print physical manuals anymore,\u201d Porter notes. Their 90-page binders have been transformed into concise card sets. Technicians enjoy bite-sized lessons, and franchises no longer shoulder the burden of constant reprints.<\/p>\n\n\n\n

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Simplified admin & smooth learner onboarding<\/p>\n\n\n\n

One of the core reasons that TalentCards works so well for a franchise business like Zerorez is that the portal can be set up to match the company\u2019s structure and hierarchy. By leveraging the dynamic Teams functionality, Porter and Broc mirror Zerorez\u2019s corporate-and-franchise model: corporate admins oversee every location\u2019s learners and reports, while each owner-operator manages only their own team.<\/p>\n<\/div>\n\n\n\n

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\u201cWith TalentCards, we finally see adoption and engagement clearly. We don\u2019t have to dig through overly complex reports. It\u2019s a very user-friendly system, and that’s been really nice.\u201d<\/p>\n\n\n\n

said Porter<\/p>\n<\/div>\n\n\n\n

Getting learners into the app takes less than a minute, with employees simply downloading the app and logging in.<\/p>\n\n\n\n

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\u201cThe learner invitation process is super, super easy. With TalentCards, we\u2019ve found something user-friendly\u2014 it\u2019s the training platform our people actually use.\u201c<\/p>\n\n\n\n

said Broc<\/p>\n<\/div>\n<\/div>\n\n\n\n

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The results<\/h2>\n\n\n\n

Thousands in cost savings<\/p>\n\n\n\n

By eliminating the need to print paper manuals, Zerorez\u2019s franchise owners save hundreds to thousands of dollars annually, depending on the headcount of each location.<\/p>\n\n\n\n

\u0399n addition to cutting printing costs, TalentCards has helped cut down on the amount of time new-hires need to spend on classroom training.<\/p>\n\n\n\n

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\u201cOnboarding used to be an extensive class, taking employees out for a whole day. By moving to microlearning, we\u2019ve eliminated a lot of that classroom time. That means managers and owners are training on time, and they\u2019re avoiding overtime. That\u2019s a lot of cost savings right there.\u201d<\/p>\n\n\n\n

said Porter<\/p>\n<\/div>\n\n\n\n

Real learner engagement and satisfaction<\/p>\n\n\n\n

In an industry defined by high turnover, strong training and development can make all the difference. Since rolling out TalentCards, more than 78% of Zerorez\u2019s users have launched at least one course, and the platform\u2019s quiz feature enforces a 100% pass requirement. Broc used TalentCards\u2019 in-app survey tool to gather direct feedback from employees, revealing satisfaction rates of 89% and above.<\/p>\n\n\n\n

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78%<\/p>\n<\/div>\n\n\n\n

of learners have started at least one course<\/p>\n<\/div>\n\n\n\n

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89%<\/p>\n<\/div>\n\n\n\n

learner satisfaction rate<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Looking ahead, Porter and Broc are already thinking about how they can integrate TalentCards deeper into Zerorez\u2019s training as the app continues to evolve.<\/p>\n\n\n\n

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\u201cSeeing what comes next, what features become available. There are a lot of things happening with AI. We\u2019re excited for what\u2019s to come!\u201d<\/p>\n\n\n\n

said Porter<\/p>\n<\/div>\n<\/div>\n<\/div>\n\n\n\n

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Porter Trepanier<\/strong><\/p>\n<\/div>\n\n\n\n

VP of Training and Operations<\/p>\n<\/div>\n<\/div>\n\n\n\n

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Broc Hoggan<\/strong><\/p>\n\n\n\n

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Learning & Technology Solutions Manager<\/p>\n<\/div>\n<\/div>\n<\/div>\n<\/div>\n\n\t\t<\/div>\n\t\t\n\t<\/div>\n<\/div>\n\n\n\n

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Create training that goes where your people go<\/h2>\n\n\n\n

Try TalentCards today, completely free. No credit card required.<\/p>\n<\/div>\n\n\n\n

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