3. Build

3.4 How to assess what people learned?

Evaluating the course - what does it mean?

Evaluation is essential for periodic updates in the course. Evaluating a course applies to the verification of its effectiveness towards achieving performance indicators for the course, or the learning achievements successfully accomplished through the course. Evaluation is performed in two main ways: Through post-course surveys and through evaluation criteria. Your senior management and training managers are the ideal stakeholders who can define the course evaluation criteria. Consider the evaluation score as an important evidence of effectiveness of your course. The post survey scores will also determine the areas that need improvement and areas that need to be maintained in your course.

Why evaluation is important

Evaluation is a refined method of assessing the deeper course structure. Features like images, diagrams, interactivity, audio, video and other plugin players all need to be evaluated for relevance and clarity. Lessons need to be evaluated for conciseness and accuracy. Sources need to be evaluated for validity and reliability. Quizzes need to be evaluated for alignment with lesson objectives. Course practices and assessment (Knowledge Check) strategies depend on the learners and learning material.

These need to be evaluated to determine:

Tools for evaluation

Pre and post surveys are developed by training developers and training managers to measure each level accurately and report for further course improvement. Keep surveys anonymous to retrieve unbiased opinions and suggestions. Use your learning management system’s metric tools to administer and calculate responses in the surveys. Have learners fill the survey online and submit it upon entry and exit of the course. Learning objectives need evaluation too. Objectives present content to teach knowledge, skills and attitudes. Assessments are written to test the acquisition of knowledge, skills and attitudes. The Assessment (Knowledge Check questions) is written next, based on the objectives determined in the course.

The following strategies are used to evaluate different features of a course:

Kirkpatric model for evaluation

The Kirkpatrick model of training evaluation was developed by Donald Kirkpatrick, Professor Emeritus of the University of Wisconsin in North America and a past president of the American Society for Training and Development.

It consists of four levels:

Lets’s visit each level in detail.

How to balance between size, cost and time?