Time for Renewal
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Gathering new leads and closing new sales is hard work. It takes time and energy to pursue new clients. But with existing clients, your staff can make easy sales, right? All they have to do is convince clients to renew their contracts. Only… it’s not that simple.
When customers renew their subscription-based services, you get reduced customer churn and more sales revenue. But to avoid confusion, your salespeople need to know who takes ownership for customer renewal: sales, customer success, or both teams? Whoever leads the renewal process, a customer success mindset will help your teams get the best outcome.
What's covered
The benefits of renewal for maintaining business revenue
3 models of renewal ownership to clarify sales and customer success roles
How to use a customer success mindset to encourage customers to renew their services
Why your teams need this course
Renewal time is a delicate moment for both sales and customer success. This course is for sales executives, representatives, managers, and customer success representatives. They’ll find out about the benefits of renewal, the 3 different approaches businesses can take for renewal ownership, and how to use a customer success mindset to get customers to renew services.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
