Our teams are here to help
They’ll get you up and running in no time, answer your questions, and help you become an all-star trainer.
How each team works with you
Our Product advice team is available to all those browsing and evaluating TalentLMS.
They know the platform like the back of their hand. And they’ll help you make an informed decision about whether our platform will work for your exact needs.
Our Learning & support team is available to all TalentLMS administrators. For those on Free, Starter, Basic and Plus plans, L&S will help you with tech questions, product training, or troubleshooting.
If you’re unsure about how to use one of our features, or something isn’t working, they’re your first point of contact.
Our support team works through an email-based ticketing system that you can also access through the help menu inside your TalentLMS account.
We guarantee you’ll get a first reply within 24 hours (and it’ll be from an actual human being).
Customers on a Premium plan also have access to Live Chat support, available inside your TalentLMS account. Live Chat is open Monday - Friday, 5 a.m. - 10 p.m.
Customer success is part of our personalized service for all customers on Plus or Premium plans.
Your designated customer success manager will learn your needs, resources, and goals and help you use TalentLMS to get the results you want.
(and we want to keep it that way)
Every year, experts at Info-Tech Research Group Software Reviews collect and analyze reviews from real users.
In 2018, our product advice, customer support and success teams got top marks across all metrics.
Two degrees of separation
Our customer support teams work in the same space as our R&D teams. This gives them direct access to the engineers and project managers working on TalentLMS.
Your solution is always only two degrees away from the person who wrote the code.