Customer Success: Excellent Support from Day One | TalentLMS

Our teams are here to help

They’ll get you up and running in no time, answer your questions, and help you become an all-star trainer.

Product Advice - TalentLMS
George Kalfas
Sales manager
Product advice
Available to all browsing and evaluating
Customer Support - TalentLMS
Eli Papatheodorou
Support manager
Learning & support
Available to all on free or paid plans
Customer Success - TalentLMS
Natalie Petsali
Customer success manager
Customer success
Available to Annual Premium and Enterprise plans

How each team works with you

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Product advice

Our Product advice team is available to all those browsing and evaluating TalentLMS.

They know the platform like the back of their hand. And they’ll help you make an informed decision about whether our platform will work for your exact needs.

Got questions about pricing, features, or want someone to take you through the inside of our platform?
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Learning & support

Our Learning & support team is available to all TalentLMS administrators. For those on Free, Starter, Basic, Plus and Premium monthly plans, L&S will help you with tech questions, product training, or troubleshooting.

If you’re unsure about how to use one of our features, or something isn’t working, they’re your first point of contact.

Our support team works through an email-based ticketing system that you can also access through the help menu inside your TalentLMS account.

We guarantee you’ll get a first reply within 24 hours (and it’ll be from an actual human being).

Live chat support allows you to get in touch with our team via live messages to get your ticket resolved as fast as possible. Live chat support is open Monday - Friday, 5 a.m. - 10 p.m. UTC. (Available on Premium and Enterprise plans)

Phone support enables you to talk to our team and receive immediate responses to your portal-related questions. Phone support is open Monday - Friday, 2 p.m. - 10 p.m. UTC. (Available on Enterprise plans)

Average response time*
Satisfaction rate
*Based on 30,000+ support requests
Explore our Help center
Even if you do not know how to do something or you get "stuck", the support team is amazing and you can always have something clarified in a short period of time.
Maja, G.
Immediate customer support [...] They have a solution for everything I throw at them, no matter how crazy my request. TalentLMS has opened up many more doors for our company to expand with training.
Brynn, S.
The support I have received from TalentLMS [...] has been outstanding. The team is efficient and accurate, and more importantly is genuinely interested in sorting my issues out & making it work for us.
Ian, B.
Reactive support team! I love these guys, they are always there for me to help with any issues.
Veronika, V.
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Customer success

Customer success is part of our personalized service for customers on Annual Premium and Enterprise plans.

Your dedicated account manager will learn your needs, resources, and goals and help you use TalentLMS to get the results you want.

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Account manager
Your dedicated account manager is assigned to you when you purchase your TalentLMS plan. Their role is to empower you to use your learning portal to its fullest. Your account manager is always just an email away.
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Training session
Designed to help you familiarize yourself with all the key features of TalentLMS, your training session will provide you with all the tools you need to set up your account successfully.
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Onboarding experience
Set up your account and portal with the help of a Customer Success Representative. Enjoy a step-by-step process to help you get comfortable with managing your portal.
Besides the tool itself, the other main reason I’ve stayed with TalentLMS is your customer success team, Alexandra in particular. She answers quickly, professionally and is always helpful. She goes out of her way to make the tool work for me and my company specifically.
Lucas Weber, Nosto
No hair-pulling customer service here
(and we want to keep it that way)
Gold medalist

The pros at G2, an independent business software review site, and eLearning Industry, the largest online community of eLearning professionals, analyze reviews from real users. In 2023, our product advice, customer support, and success teams got top marks.

G2 Badges 2023 TalentLMS
ELI Badges 2023 TalentLMS

Two degrees of separation

Our customer support teams work closely with our R&D teams. This gives them direct access to the engineers and project managers working on TalentLMS.

Your solution is always only two degrees away from the person who wrote the code.

TalentLMS - Customer Success

Train your people. Measure results. Drive growth.

TalentLMS gives you the tools to supercharge every step of your training.

TalentLMS is free to use for as long as you want. You can always upgrade to a paid plan to access even greater features.