Customer Success - TalentLMS

Our teams are here to help

They’ll get you up and running in no time, answer your questions, and help you become an all-star trainer.

Product Advice - TalentLMS
George Kalfas
Sales manager
Product advice
Available to all browsing and evaluating
Customer Support - TalentLMS
Eli Papatheodorou
Support manager
Learning & support
Available to all on free or paid plans
Customer Success - TalentLMS
Natalie Petsali
Customer success manager
Customer success
Available to all on Plus or Premium plans

How each team works with you

Product Advice image
Product advice

Our Product advice team is available to all those browsing and evaluating TalentLMS.

They know the platform like the back of their hand. And they’ll help you make an informed decision about whether our platform will work for your exact needs.

Got questions about pricing, features, or want someone to take you through the inside of our platform?
Learning Support image
Learning & support

Our Learning & support team is available to all TalentLMS administrators. For those on Free, Starter, Basic and Plus plans, L&S will help you with tech questions, product training, or troubleshooting.

If you’re unsure about how to use one of our features, or something isn’t working, they’re your first point of contact.

Our support team works through an email-based ticketing system that you can also access through the help menu inside your TalentLMS account.

We guarantee you’ll get a first reply within 24 hours (and it’ll be from an actual human being).

Customers on a Premium plan also have access to Live Chat support, available inside your TalentLMS account. Live Chat is open Monday - Friday, 5 a.m. - 10 p.m.

Average response time*
1.85h
Satisfaction rate
96%
*Based on 30,000+ support requests
Explore our Help center
Marios from the support team proved to be ultra effective at resolving my problem...I've hardly ever seen a support team as involved as this one.
Capterra Reviewer, Colin, P.
Customer support is among the best I've experienced - not just among cloud applications but among all products and service categories I've ever used.
Capterra Reviewer, Rakesh, A.
Friendly support, but their online support database of common items has addressed nearly everything I needed, which is a lot, as I manage over 1300 users across 4 branches.
Capterra Reviewer, Shayna, B.
Success image
Customer success

Customer success is part of our personalized service for all customers on Plus or Premium plans.

Your designated customer success manager will learn your needs, resources, and goals and help you use TalentLMS to get the results you want.

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Welcome
A few days after you’ve purchased TalentLMS, your customer success manager will reach out to you over email.
Shuttle image
Onboarding
Then, they’ll help you set up your account and determine the best structure so you start off with everything in the right place.
Shuttle image
Ongoing success
Available to answer general usability questions, recommend best practices, and respond to subscription-related queries.
Besides the tool itself, the other main reason I’ve stayed with TalentLMS is your customer success team, Alexandra in particular. She answers quickly, professionally and is always helpful. She goes out of her way to make the tool work for me and my company specifically.
Lucas Weber, Nosto
No hair-pulling customer service here
(and we want to keep it that way)
Gold medalist

Every year, experts at Info-Tech Research Group Software Reviews collect and analyze reviews from real users.

In 2018, our product advice, customer support and success teams got top marks across all metrics.

TalentLMS - Info-tech Group Software Reviews Report 2018
Source: Software Reviews
TalentLMS - Info-tech Group Software Reviews Report 2018
Source: Software Reviews

Two degrees of separation

Our customer support teams work in the same space as our R&D teams. This gives them direct access to the engineers and project managers working on TalentLMS.

Your solution is always only two degrees away from the person who wrote the code.

TalentLMS - Customer Success

Train your people. Measure results. Drive growth.

TalentLMS gives you the tools to supercharge every step of your training.

Get started, it's free!

TalentLMS is free to use for as long as you want. You can always upgrade to a paid plan to access even greater features.