Using the Right Language
No. of mini-lessons4
No. of mini-lessons 4
Using the right language is like, really important man. ’Cos if you don’t then people might not respect you and stuff. That’s right. People will perceive you differently depending on the language you use. Be too conversational and relaxed, and they may not think you’re professional. Be too pompous and stuffy, and they might think you’re not human.
When you deal with customers, it’s vitally important that you use the right language. Be positive, confident, clear, and polite. It’s also important to be empathetic, showing that you understand how they feel and what they want. If you can do all that, you’ll build great customer relationships.
What is right and wrong language
What are the benefits of using the right language
How to use the right language
Why your teams need this course
It’s so important that you use the right language when working in customer service. That’s why this is the right course for you. You’ll find out the types of language you should and shouldn’t use, understand the benefits of using the right language, and learn how to use it in your job.
Other courses in this collection
Nurturing Customer Relationships
Learn about the importance of good customer relationships, the consequences of bad ones, and what you can do to help nurture them.
Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.