Over the past few months, working in eLearning, I have encountered many people who inquired about TalentLMS, and how the system can match their needs.
Usually, my aim is to hear out the person interested, note down and understand their needs, where they are coming from and how they envision this endeavor. After all, TalentLMS is a vessel and you are the captain, we need to make sure that there is a harmony between captain and ship, and that the relationship between the two is not one of struggles, hassles and a steep learning curve.
Oftentimes I find that although we are working on unique cases at a time, there are common denominators that clients have between themselves.
Those are usually the transition itself (content building), and cost (price of the LMS plan).
The good thing about the transition is that more often than not the people that will be addressed are already computer literate. On the other side of the coin, the great thing about offering a noise-free modern LMS is that even if your end-user doesn’t have a strong grasp of computers, he/she can get around the interface easily, since it is very intuitive for the median user.
Is it a cost to live with, or an investment to be thankful for? Well… it depends, are you gaining more than what you’re paying?
eLearning bears benefits both for the company and the end-user, let’s take a look at the relevant chapter outlining said benefits, from our eBook: eLearning 101 Concepts, Trends, Applications
You can reduce support costs, acquire new customers and build loyalty in existing customers by offering them training online! They’ll also be able to experience all the eLearning benefits first hand.
Since your customers are already in the cloud, it only makes sense to provide them with customer training where they are already located and interacting. Sharing and engaging with content online has become the norm and customers expect companies to provide them with modern support and training in the cloud, they can then do in their own time, at their own pace, and on the go!
Supporting and servicing customers can be expensive and providing online training can cut these costs and at the same time increase customer satisfaction, loyalty and retention. What’s more, online customer training is a great way to gain product / service feedback!
Customer training might also be used as a selling point to acquire potential consumers. A buyer may feel more secure about a purchase knowing they will receive free online training. Of course if this content is also freely available online it can be leveraged by sales or marketing departments – customers can for example take a look at the training before they buy the product or service to get a better overview of the features and functionality.
Oftentimes online courses are more user-friendly and much less cumbersome than reading a manual or guide so online customer training courses certainly have the advantage.