Over the last year, HR professional Laura has been anxious because of “The Great Resignation” trend everyone was talking about. She’s also spent a good part of her job preparing to address “burnout” and the threat of “quiet quitting.”
These terms represent very real concerns for employers around the world. But without context, they can sound pretty sinister.
HR words are not merely linguistic flourishes. They are indicators of how the workplace is evolving. So you need to be familiar with them. But you don’t want to lose your employees by deluging them with a wave of unfamiliar language.
The key to decoding HR jargon is to strike a balance between staying on top of industry trends and ensuring clear, authentic communication in a diverse and ever-changing workforce.
HR vocabulary explained: A brief history of human resources jargon
The roots of HR jargon go back to when businesses began to recognize the importance of managing their most valuable asset—people.
As companies grew, so did the need for a specialized language to discuss the ever-changing dynamics of the workplace.
Fast forward a few decades. The workplace became a melting pot of diverse talent and expressions. This linguistic evolution is an attempt to explain essential HR processes and practices in a neat, efficient package.
Take, for instance, the concept of “onboarding.” It sounds like a nautical term. In reality, it’s the process of integrating a new employee into the organization. Getting them “on board,” so to speak.
As the workplace continues to evolve, so will the language we use to navigate its complexities.
16 common HR buzzwords you should know
There’s often a gap between a term’s original meaning and the sometimes negative meaning it takes on with popular use.
To avoid dropping the right term at the wrong time, you need to understand both what the term means and how people outside of the HR community perceive it.
Here are 16 key HR phrases you should know.
Definition: A state of emotional, physical, and mental exhaustion caused by prolonged work-related stress. It can result in fatigued, stressed, and disengaged employees.
According to a recent poll by Gallup, 44% of employees worldwide report feeling stress at work. While HR views it as a serious issue affecting productivity, some outside the field may dismiss it as a trendy excuse for taking a break.
2. Diversity and inclusion
Definition: The practice of ensuring that all employees have equal opportunities and are treated fairly, regardless of their background.
Originating in the pursuit of workplace equality, diversity, and inclusion have become central to modern HR strategies. While HR sees it as essential for fostering innovation, some skeptics may view it as political correctness gone awry.
3. Quiet quitting
Definition: The phenomenon where employees disengage from their work without overtly resigning.
It was coined to describe a subtle form of employee dissatisfaction and highlights the importance of monitoring morale. While it’s a good practice to watch to get HR insight, outside observers might misconstrue this term as a label for laziness.
4. The Great Resignation
Definition: A surge in employees voluntarily leaving their jobs, creating a significant turnover trend.
This phrase emerged during the pandemic as a response to reevaluating work-life balance and job satisfaction. While HR saw it as a challenge to retention strategies, some outside may interpret it as a collective act of rebellion or impulsivity.
5. Agile performance management
Definition: A flexible approach to assessing and improving employee performance through continuous feedback.
Arising from the Agile methodology in software development, it adapts principles for HR purposes. HR values it for adaptability, but skeptics might dismiss it as a lack of structure.
Definition: Applying game elements, such as rewards and competition, to non-game contexts like employee training.
The concept started as a way to boost engagement and motivation in the workplace. HR values it for enhancing the employee experience, but outsiders may view it as a gimmick.
Definition: A flexible work schedule that allows employees to choose their starting and ending times.
As the work world moved to remote and hybrid working models, companies began adapting to help serve employee work-life balance. HR sees it as a progressive policy, but some outsiders might perceive it as an invitation to slack off.
8. Cultural fit
Definition: The alignment between an employee’s values, beliefs, and behaviors with those of the organization.
The idea of cultural fit emphasizes the importance of a cohesive workplace environment. While HR prioritizes it for building strong teams, outsiders may worry it’s a basis for conformity and exclusion.
9. Employee engagement
Definition: The emotional commitment employees have towards their organization and its goals.
Gained prominence as a measure of overall workforce satisfaction. HR sees it as crucial for productivity. But skeptics may dismiss it as an HR buzzword without tangible impact.
Definition: The practice of staying present and focused on the task at hand in the workplace.
Introduced to enhance employee well-being and reduce stress. HR values it for promoting mental health, but some may view it as a corporate attempt to meddle in personal habits.
11. Quiet firing
Definition: The discreet removal or sidelining of an employee without overtly firing them.
Coined to describe a subtle form of separation to avoid confrontation. While HR may use it for strategic transitions, outsiders might view it as underhanded and lacking transparency.
12. Quiet cutting
Definition: Moving an employee to a new role in the organization—one with less pay and less seniority but which is often more demanding.
This tactic can seem like a passive move to get employees to quit on their own. It can also occasionally be used to help companies retain employees instead of letting them go when jobs get eliminated.
13. Skill gap
Definition: The difference between the skills an employee possesses and the skills required for their current or future role.
Coined to highlight the need for continuous learning and development. HR sees it as a strategic challenge, but some outsiders may interpret it as a deficiency in hiring or training processes.
14. Toxic work environment
Definition: A workplace where negative behaviors, attitudes, and dynamics harm employees’ well-being and overall performance.
Gained prominence as organizations focused on creating healthier cultures. While HR addresses it for employee well-being, some outsiders may view it as a subjective term prone to misuse.
15. Proximity bias
Definition: The tendency to favor employees who are physically present in the office over those working remotely.
This phrase came about with the rise of remote work and the need to address biases in performance evaluations. HR recognizes it as an issue to be addressed. But outsiders may see it as a problem with remote work arrangements in general.
16. Employee burnout
Definition: A state of chronic physical and emotional exhaustion, often resulting from prolonged work-related stress.
Gained prominence as workplaces became more aware of mental health issues. While HR addresses it for productivity and well-being, skeptics may dismiss it as an overused term for stress.
Mastering HR language in the workplace
When HR professionals toss around terms like “employee engagement” and “agile performance management,” employees may nod along. But do they really grasp the meaning?
Over-reliance on buzzwords can make communication confusing. Or make it seem less authentic.
To avoid falling into the buzzword trap, prioritize clear and straightforward communication. Here are a few practical ideas for striking the right balance:
- Translate buzzwords into everyday language. Break down complex HR concepts into language that everybody understands. For instance, rather than discussing “employee engagement strategies,” talk about ways to make work more enjoyable and meaningful.
- Use real-world examples. Illustrate HR concepts with examples from the organization. If you’re discussing “diversity and inclusion,” share success stories or initiatives that demonstrate these principles in action.
- Craft a shared HR vocabulary. Work toward creating a shared understanding of key concepts within the organization. Develop materials, workshops, or resources that clarify the meaning behind common terms.
HR buzzwords serve a purpose. But they should never overshadow the fundamental goal of effective communication. Strive first and foremost to be understood, trusted, and relatable.
Embrace trends and jargon with a purpose
While the risks of overusing buzzwords are real, it’s important to keep up with them.
From the development of new HR tools to the use of AI, human resources practices are always evolving. Being conversant in the latest jargon will help you respond to emerging challenges. It will also position you as an innovator and an expert in your field.
These are terms and concepts your employees are seeing in the media and discussing around the office. And when you can talk intelligently about them, you can shape a workplace that fits the diverse needs of today’s workforce.