Case Study: How Cash Converters utilized TalentLibrary | TalentLMS

How Cash Converters increased their course completion rate
by 15% with TalentLibrary™

What training looks like

“I couldn’t imagine that I’d find a better training platform without breaking the bank.”

Bev SlabbertTraining & Development Manager
LocationSouth Africa
IndustryFinance
Use caseEmployee Training
Size of company

1100+

Franchised stores

90

Cash Converters Southern Africa specializes in the buying and selling of pre-owned goods, as well as providing both secured and unsecured loans. The master license for Sub-Saharan Africa was signed in 1994, and the company now runs a network of close to 90 franchised stores all over South Africa and Namibia, and employs more than 1,100 staff across the group.

We spoke with Bev Slabbert, Training & Development Manager for Cash Converters Southern Africa, about the challenges of training a large workforce and the success they’ve seen with TalentLMS.

For Cash Converters, employee learning & development has always been a priority. That’s why they had already been using an LMS for six years before switching to TalentLMS. Bev explains that as the company grows, it makes sense to look for tools that improve productivity and efficacy while staying within budget.

Prior to the expiry of their previous LMS, Bev was investigating different training solutions, with the aim of finding a more cost-effective platform. Teams were scaling, and the training needs were rising, and Cash Converters wanted to maintain their training quality without massive cost implications.

“I didn’t want to have a smaller training team and keep an expensive tool.”


Pricing was not the only consideration, though.

Ease-of-use was equally important, Bev says. “I used to spend almost my entire day inside our previous system, as it was not as intuitive as it could have been.” This was mirrored on the employee side, as the staff experienced technical difficulties, too, and needed ongoing support in order to take a course or complete an assessment.

So, she started reviewing different options in the LMS market. And one of the tools she tried out was TalentLMS.

Your TalentLMS journey starts here.

Start free. Upgrade when you’re ready. No cc needed.

Bev explains why TalentLMS had a clear edge from the get-go:

“[TalentLMS] was the only platform that allowed me to create a free account first and see exactly what I’d be getting.”

An additional selling point was that TalentLMS comes with a ready-made course library, TalentLibrary™. Bev was excited that she could explore it even though she wasn’t a paying customer yet.

“Despite the fact that I had been with my previous LMS for six years, I would have liked to get a taste of their library before committing to their package. TalentLMS gave me the transparency I needed.”

For Beth and her team, TalentLMS was as intuitive as they had hoped for. Although it’s a visual departure from their previous tool, they quickly became familiar with its playful and modern interface.

So, making the transition to TalentLMS wasn’t a tough decision for Cash Converters.

Bev SlabbertTraining & Development Manager

Bev had always wanted to create courses on soft skills for the Cash Converters network, but, as she says, there’s always something more urgent, business-related that needs to take priority – especially in the highly regulated world within which the business operates. The ready-made courses from TalentLibrary allow her to offer this kind of training, and employees are responding really well.

In fact, two out of the five most popular courses across the company are from TalentLibrary: ‘Customer relationships’ and ‘Celebrating difference and diversity’.

Bev explains why people love the animated videos they find in TalentLibrary courses.

“[For some of our employees], English is not their native language. Animated stories and characters help them follow the training material easily, making learning simple.”

Employees can easily log into the platform and take a course, whether they’re working from home and need a break or as they commute to work. Course completion rate has increased by 10-15% ever since the implementation of TalentLMS, Bev says.

“I thought there’d be a catch with TalentLMS, but now I know there isn’t. I just couldn’t imagine that I’d find a better training platform without breaking the bank.”

Because you deserve a training platform that delivers.

.talentlms.com
For a potential follow-up, enter your phone number (optional)
Please select your country code
United States +(1)
United Kingdom +(44)
Canada +(1)
Australia +(61)
Germany +(49)
Netherlands +(31)
France +(33)
Afghanistan +(93)
Albania +(355)
Algeria +(213)
American Samoa +(1)
Andorra +(376)
Angola +(244)
Anguilla +(1)
Antigua & Barbuda +(1)
Argentina +(54)
Armenia +(374)
Aruba +(297)
Ascension Island +(247)
Austria +(43)
Azerbaijan +(994)
Bahamas +(1)
Bahrain +(973)
Bangladesh +(880)
Barbados +(1)
Belarus +(375)
Belgium +(32)
Belize +(501)
Benin +(229)
Bermuda +(1)
Bhutan +(975)
Bolivia +(591)
Bosnia & Herzegovina +(387)
Botswana +(267)
Brazil +(55)
British Indian Ocean Territory +(246)
British Virgin Islands +(1)
Brunei +(673)
Bulgaria +(359)
Burkina Faso +(226)
Burundi +(257)
Cambodia +(855)
Cameroon +(237)
Cape Verde +(238)
Caribbean Netherlands +(599)
Cayman Islands +(1)
Central African Republic +(236)
Chad +(235)
Chile +(56)
China +(86)
Christmas Island +(61)
Cocos (Keeling) Islands +(61)
Colombia +(57)
Comoros +(269)
Congo – Brazzaville +(242)
Congo – Kinshasa +(243)
Cook Islands +(682)
Costa Rica +(506)
Croatia +(385)
Cuba +(53)
Curaçao +(599)
Cyprus +(357)
Czechia +(420)
Côte d’Ivoire +(225)
Denmark +(45)
Djibouti +(253)
Dominica +(1)
Dominican Republic +(1)
Ecuador +(593)
Egypt +(20)
El Salvador +(503)
Equatorial Guinea +(240)
Eritrea +(291)
Estonia +(372)
Eswatini +(268)
Ethiopia +(251)
Falkland Islands +(500)
Faroe Islands +(298)
Fiji +(679)
Finland +(358)
French Guiana +(594)
French Polynesia +(689)
Gabon +(241)
Gambia +(220)
Georgia +(995)
Ghana +(233)
Gibraltar +(350)
Greece +(30)
Greenland +(299)
Grenada +(1)
Guadeloupe +(590)
Guam +(1)
Guatemala +(502)
Guernsey +(44)
Guinea +(224)
Guinea-Bissau +(245)
Guyana +(592)
Haiti +(509)
Honduras +(504)
Hong Kong SAR China +(852)
Hungary +(36)
Iceland +(354)
India +(91)
Indonesia +(62)
Iran +(98)
Iraq +(964)
Ireland +(353)
Isle of Man +(44)
Israel +(972)
Italy +(39)
Jamaica +(1)
Japan +(81)
Jersey +(44)
Jordan +(962)
Kazakhstan +(7)
Kenya +(254)
Kiribati +(686)
Kosovo +(383)
Kuwait +(965)
Kyrgyzstan +(996)
Laos +(856)
Latvia +(371)
Lebanon +(961)
Lesotho +(266)
Liberia +(231)
Libya +(218)
Liechtenstein +(423)
Lithuania +(370)
Luxembourg +(352)
Macao SAR China +(853)
Madagascar +(261)
Malawi +(265)
Malaysia +(60)
Maldives +(960)
Mali +(223)
Malta +(356)
Marshall Islands +(692)
Martinique +(596)
Mauritania +(222)
Mauritius +(230)
Mayotte +(262)
Mexico +(52)
Micronesia +(691)
Moldova +(373)
Monaco +(377)
Mongolia +(976)
Montenegro +(382)
Montserrat +(1)
Morocco +(212)
Mozambique +(258)
Myanmar (Burma) +(95)
Namibia +(264)
Nauru +(674)
Nepal +(977)
New Caledonia +(687)
New Zealand +(64)
Nicaragua +(505)
Niger +(227)
Nigeria +(234)
Niue +(683)
Norfolk Island +(672)
North Korea +(850)
North Macedonia +(389)
Northern Mariana Islands +(1)
Norway +(47)
Oman +(968)
Pakistan +(92)
Palau +(680)
Palestinian Territories +(970)
Panama +(507)
Papua New Guinea +(675)
Paraguay +(595)
Peru +(51)
Philippines +(63)
Poland +(48)
Portugal +(351)
Puerto Rico +(1)
Qatar +(974)
Romania +(40)
Russia +(7)
Rwanda +(250)
Réunion +(262)
Samoa +(685)
San Marino +(378)
Saudi Arabia +(966)
Senegal +(221)
Serbia +(381)
Seychelles +(248)
Sierra Leone +(232)
Singapore +(65)
Sint Maarten +(1)
Slovakia +(421)
Slovenia +(386)
Solomon Islands +(677)
Somalia +(252)
South Africa +(27)
South Korea +(82)
South Sudan +(211)
Spain +(34)
Sri Lanka +(94)
St. Barthélemy +(590)
St. Helena +(290)
St. Kitts & Nevis +(1)
St. Lucia +(1)
St. Martin +(590)
St. Pierre & Miquelon +(508)
St. Vincent & Grenadines +(1)
Sudan +(249)
Suriname +(597)
Svalbard & Jan Mayen +(47)
Sweden +(46)
Switzerland +(41)
Syria +(963)
São Tomé & Príncipe +(239)
Taiwan +(886)
Tajikistan +(992)
Tanzania +(255)
Thailand +(66)
Timor-Leste +(670)
Togo +(228)
Tokelau +(690)
Tonga +(676)
Trinidad & Tobago +(1)
Tristan da Cunha +(290)
Tunisia +(216)
Turkmenistan +(993)
Turks & Caicos Islands +(1)
Tuvalu +(688)
Türkiye +(90)
U.S. Virgin Islands +(1)
Uganda +(256)
Ukraine +(380)
United Arab Emirates +(971)
Uruguay +(598)
Uzbekistan +(998)
Vanuatu +(678)
Vatican City +(39)
Venezuela +(58)
Vietnam +(84)
Wallis & Futuna +(681)
Western Sahara +(212)
Yemen +(967)
Zambia +(260)
Zimbabwe +(263)
Åland Islands +(358)
Terms of Service.
No credit card required.