Handling Tough Conversations at Work (Employee version)
Duration20'
No. of mini-lessons4
ResourcesInfographic
Duration 20'
No. of mini-lessons 4
Resources Infographic
Course overview
Remaining calm and professional can be difficult when employees need to have tough conversations at work. But challenging discussions aren’t something they should avoid. These interactions can lead to innovation and growth and are an important part of communicating professional boundaries in the workplace. How to ensure that those tricky exchanges are approached in ways that help reach positive outcomes?
Preparing effectively for tough conversations will allow employees to maintain clarity about what needs to be addressed, helping them stay focused and professional throughout discussions. Learning about the skills needed to keep exchanges calm and respectful will help them maintain their professional relationships while addressing challenging workplace situations.
What's covered
Key actions employees take to effectively prepare for challenging workplace conversations
How active listening and respectful communication help them handle tough conversations
Techniques for employees to stay composed and professional during tough conversations
Why your teams need this course
Everyone has to face challenging conversations in the workplace sometimes. From providing feedback to setting boundaries, this course will help employees proceed with confidence. They'll learn how to prepare for tough interactions and keep exchanges respectful, along with techniques to help them stay calm and professional during challenging workplace conversations.
