Active Listening at Work
Duration15'
No. of mini-lessons8
ResourcesWorkbook
Duration 15'
No. of mini-lessons 8
Resources Workbook
Course overview
Active listening is a communication skill that helps employees focus more mindfully on conversations and reduce workplace misunderstandings. When teams use active listening effectively, they can strengthen rapport with colleagues and improve overall communication. However, to use this skill well, employees need to spot and overcome barriers such as visual distractions or anxiety.
This course trains employees on what active listening is, why it matters in workplace communication, and how to identify common barriers to active listening. They’ll also learn to distinguish between effective and ineffective active listening responses, ensuring they can respond to speakers effectively in common workplace interactions.
What's covered
What active listening is and why it matters in workplace communication
Common barriers to active listening and ways employees can overcome them
Effective vs. ineffective active listening responses in workplace interactions
Why your teams need this course
Good communication is essential in any workplace. If employees need to improve their active listening skills, this course can help. They'll learn about active listening, why it's so important, and typical barriers to using this skill. The course will also show them how to overcome those barriers and identify effective responses.
