Communication Channel Etiquette
Duration15'
No. of mini-lessons4
ResourcesTranscript
Duration 15'
No. of mini-lessons 4
Resources Transcript
Course overview
“Bring out the best cutlery, put the doily on the side-table, and for goodness’ sake chew with your mouth closed!” This type of scenario may be what you think about when you hear the word “etiquette.” In the modern world, it’s less relevant. But we do still need to watch our manners when we’re communicating and dealing with colleagues online.
Whether by email, or more commonly through instant messaging channels in the workplace, there are best practices in place to ensure time is saved and a degree of professionalism is adhered to. This course is designed to show your employees how to easily stay on track with their communication.
What's covered
The benefits of good communication channel etiquette
How to stay professional when conversing with colleagues online
The basics of workplace email etiquette
Why your teams need this course
Although we still use facial expressions and body language to convey emotions, with the workplace becoming more “hybrid,” we’re relying on different communication-channels to keep our projects on track. It’s easy to make unintentional errors or misinterpret requests, which can lead to mistakes and unnecessary upset in the workplace. Suitable for anyone, this course will bolster your employees’ communications skills and help foster a harmonious workplace.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
