Customer Service Mindset
Train your customer service teams on improving their customer-service mindset with this online course.
- Self-Management
- Flexible Thinking
- Effective Communication
- Adaptability
Course overview
When customers have an issue, they expect to speak to someone knowledgeable, focused, and calm, who will listen to them. They want someone with the right mindset.
It’s important for your customer service teams to be all the customers expect of them. This course will help improve your team’s customer-service mindset, so they can deliver top-notch assistance.
What’s covered
- The importance of a flexible customer-service mindset
- Internal behaviors and practises that foster a good customer-service mindset
- Creating a plan to practically improve your customer-service mindset
Why your teams need this course
Customer service is all about helping people. To best achieve that, your teams need the right kind of mindset. This course is suitable for those in senior customer-service roles and customer account managers. It’ll help them better understand the customer-service mindset and how they can foster it within the team.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
How to Say ‘No’
Train your customer service team on proactively managing customer expectations with this online course.
Prioritization & Time Management
Train your managers and team leaders on prioritization and time management with this online course.
Customer Service Teamwork & Collaboration
Train your customer service teams on following and developing communication strategies with this course.
