Customer Service OKRs


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Customer service leaders have a lot on their plate. There’s handling feedback, responding to complaints, running a team, and streamlining operations. So, how do they stay focused on enhancing the customer experience and making targeted improvements where they can? That’s where OKRs can help.

OKRs, or objective key results, are a collaborative goal-setting methodology that helps your managers hone in on clear goals with measurable results. Setting some customer service OKRs can help everyone stay focused and show you where things are working or need improvement. This course will give your managers an introduction on using them.

What's covered

How to identify key customer service OKRs

How to avoid common mistakes when setting OKRs

Best-practice guidelines when setting OKRs

Why your teams need this course

In a busy customer service team, juggling priorities can be difficult. It’s up to customer service leaders to help their team stay focused and guide them toward achieving their goals. OKRs can help them do this. In this course, your customer service managers will learn about key customer service OKRs, some mistakes to avoid, and some best-practice guidelines to follow.

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The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.