Customer Service Mastery
Customer service lies at the heart of every business. If you want to maintain a good relationship with customers, you need to keep them happy. And the best way to do that is through good customer service. This is why you need to help your customer service team master their skills.
With this course collection your customer service reps will understand the concept of Customer Types (Personas) and learn more about Customer Service Through Social Media. Your customer service managers will learn how to coach their teams and how to better manage the remote ones. There are also courses on High-Touch Customer Service, Self-Service Customer Management, and more.
All courses last 15 minutes or less, so your teams are able to fit the training into their busy schedule.
Courses in collection
Understanding Customer Types (Personas)
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.
Customer Service Coaching
Train customer service managers and team leaders on 1 -to-1 coaching and group training with this course.
Managing Remote Customer Service Teams
Train team leaders and managers on the challenges of running a remote customer service team. Teach them how to overcome them.
Customer Service through Social Media
Train your customer service teams on using social media to engage with customers with this course.
High-Touch Customer Service
Understand the benefits of offering high-touch customer service and learn how to create a high-touch experience for customers.
Self-Service Customer Management
Learn the advantages of providing good customer self-service. Teach your managers how to improve self-service customer management.
Empowering Customer Service
Train your managers in the meaning of empowered customer service and teach them how to empower customer service with this course.
Tracking and Improving the Customer Experience
Train your customer service teams and managers on strategies to track and improve the customer experience with this course.
Customer Service is not a Cost Center
Train customer service managers and leaders on turning customer service into a profit center with this course.
Leading a Customer Service Team for the First Time
Help your new team leads make a smooth transition from team members to team leaders with this course.New
KPIs for Customer Service Teams
Help your customer service managers identify and utilize the best KPIs for outstanding customer service with this online course.New
Using Data in Customer Service
Train your customer service managers on analyzing and utilizing customer data with this online course.New
The Role of The Helpdesk
Train your teams on the role of the help desk in customer service with this online course.New
Customer Service & NPS
Train your customer service managers on net promoter scores. Help them implement strategies to improve your NPS with this course.New
Gaining Meaningful Feedback
Train your managers and employees on understanding how to gain meaningful feedback from customers with this online course.New
Customer Service & Chatbots
Train your managers on customizing your customer service chatbot. Show them how to determine what kind of chatbot the customers need.New
Customer Service OKRs
Train your managers on identifying key customer service OKRs with this online course.New