Gaining Meaningful Feedback
No. of mini-lessons4
No. of mini-lessons 4
Resources Takeaway Tasks
Some people love getting feedback, while others hate it. Wherever you sit, feedback is a great way of learning what’s working and where improvements can be made. But with more and more people suffering from feedback fatigue, getting feedback can be tricky, and gaining meaningful feedback, even harder.
Meaningful feedback is important for helping your teams understand the needs of your customers. But your teams need to be proactive about collecting it, and act on the feedback they gather. Doing things like putting out quick customer surveys or creating focus groups can help your teams learn more about their customers. This course will show them how.
How feedback fatigue affects customer interactions
Key ways of getting customer feedback
Best-practice guidelines to survey customers in an engaging way
Why your teams need this course
People are getting tired of giving endless feedback to companies. This means people who work in customer service roles need to work smarter to gain meaningful feedback. In this course your teams will learn how feedback fatigue affects customer interactions, some key ways of getting feedback, and some best-practice guidelines to help them create surveys customers want to engage with.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Understanding Customer Types (Personas)
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.