Empowering Customer Service


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there are ways to make sure everyone on your team feels empowered to help their customers.

When customer service employees have the right training, a good knowledge base, and insight into the customer’s journey, they’re empowered to give great customer service. Empowering employees produces several benefits for both customers and business. For example, it creates a better customer experience, and also leads to higher levels of loyalty and satisfaction in employees. You can use a number of strategies to empower your teams and achieve excellence in customer service.

What's covered

What empowering customer service means

The benefits of empowering customer service

Strategies to empower customer service

Why your teams need this course

This course is great for anyone who wants to improve the customer service experience and empower customer service employees. They’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strategies for boosting empowerment in customer service.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.