Empowering Customer Service
No. of mini-lessons4
No. of mini-lessons 4
Resources Takeaway Tasks
It’s difficult to deliver great customer service if you don’t have the right information, tools, or support. But there are ways to make sure everyone on your team feels empowered to help their customers.
When customer service employees have the right training, a good knowledge base, and insight into the customer’s journey, they’re empowered to give great customer service. Empowering employees produces several benefits for both customers and business. For example, it creates a better customer experience, and also leads to higher levels of loyalty and satisfaction in employees. You can use a number of strategies to empower your teams and achieve excellence in customer service.
What empowering customer service means
The benefits of empowering customer service
Strategies to empower customer service
Why your teams need this course
This course is great for anyone who wants to improve the customer service experience and empower customer service employees. They’ll learn what is meant by empowering customer service, find out the benefits of having empowered employees, and explore strategies for boosting empowerment in customer service.
Other courses in this collection
Understanding Customer Types (Personas)
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.