Using Data in Customer Service


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Collecting customer data is pretty standard. This information is useful for helping your customer service managers understand your customer base, their needs, and how they can make improvements. But with so much information to unravel, interpreting data can feel overwhelming. Where do they even begin? 

Using data in customer service is important. This information can be used not only to benefit the customer service team, but also to hone strategies and boost growth across the entire company. And your managers can follow best-practice guidelines to get the most out of the data. This course will show them how.

What's covered

How customer service interactions can provide data insights

Key ways that customer service data informs strategy and growth

Best-practice guidelines to help you analyze and utilize customer data

Why your teams need this course

Getting to grips with customer data can seem daunting, but for customer service leaders, it can be one of their greatest tools. In this course, they’ll find out how customer service interactions can provide data insights. They’ll also learn ways that customer data can inform company strategy and boost growth, and some best-practice guidelines.

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