Customer Service through Social Media


No. of mini-lessons3

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 3

Resources Takeaway Tasks

Course overview

Imagine working in a restaurant where 1 of your customers complained about their food. You wouldn’t dream of ignoring them. Being rude or failing to address their specific concern wouldn’t be acceptable either. Making sure that you know how to respond appropriately to customers online is just as important. Social-media responses can also be seen by your other customers.   

Using social media to connect with and serve your customers offers many benefits. It helps them reach you. It allows your customer service teams to demonstrate their commitment to customer service to a wide audience. And you can make sure your company doesn’t go viral for the wrong reasons. But if your organization’s social-media presence isn’t properly managed, it can be disastrous.

What's covered

How to use social media to engage successfully with customers

The various tools and techniques that are used when serving customers through social media

Tips to help you and/or your teams provide excellent customer service through social media

Why your teams need this course

These days, organizations need to make good use of social-media platforms to serve their customers. This course will help all employees dealing with customer service to provide the best experience for their customers.

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