Managing Remote Customer Service Teams


No. of mini-lessons3

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 3

Resources Takeaway Tasks

Course overview

You probably already know the benefits  of remote customer service teams. Remote working can save money for employees and companies. And employee well-being and stress levels can also be improved. But what are the unique challenges, as well as the benefits, of managing such a team?

Communicating effectively with remote teams and overcoming obstacles like employee isolation can be challenging. But there are many digital solutions designed to help your managers and team leaders address these and other potential problems.

What's covered

The challenges faced by remote customer service employees and managers

How to overcome those challenges

Techniques to support the management of remote customer service teams

Why your teams need this course

Empowering teams to provide great customer service leads to happy employees and customers. This course will help managers overseeing remote teams to make that possible. And it will help anyone to understand the tools and techniques that can be used to effectively manage remote teams.

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Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.