Customer Service is not a Cost Center


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Do you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer service is not a cost center, and treating it like one is a mistake that can cost customers and revenue.

Customer service is more than just dealing with complaints and problems. It adds value to business, so it should be viewed as a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways you can make sure your customer service is a profit center, so you can keep loyal customers and grow revenue.

What's covered

The differences between a cost center and a profit center

The benefits of seeing customer service as an opportunity

Methods to turn customer service into a profit center

Why your teams need this course

This course is ideal for anyone leading a customer service department. You’ll learn what makes customer service a profit center rather than a cost center, the opportunities customer service can offer, and ways to ensure customer service is not a cost center.