Customer Service is not a Cost Center
No. of mini-lessons4
No. of mini-lessons 4
Resources Takeaway Tasks
Do you see customer service as a necessity or an opportunity? In the past, customer-service departments were seen as cost centers. The company would try to reduce costs, leaving customer service understaffed with minimum investment. But customer service is not a cost center, and treating it like one is a mistake that can cost customers and revenue.
Customer service is more than just dealing with complaints and problems. It adds value to business, so it should be viewed as a profit center rather than a cost center. Focusing on customer service brings many benefits, such as creating a better customer experience. There are several ways you can make sure your customer service is a profit center, so you can keep loyal customers and grow revenue.
The differences between a cost center and a profit center
The benefits of seeing customer service as an opportunity
Methods to turn customer service into a profit center
Why your teams need this course
This course is ideal for anyone leading a customer service department. You’ll learn what makes customer service a profit center rather than a cost center, the opportunities customer service can offer, and ways to ensure customer service is not a cost center.
Other courses in this collection
Understanding Customer Types (Personas)
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.