High-Touch Customer Service
No. of mini-lessons4
No. of mini-lessons 4
Resources Takeaway Tasks
Are you impressed when a business gives you a personal reply rather than an automated email response? Then you’ve probably been on the receiving end of high-touch customer service. This approach to customer service is a good way to keep customers loyal and find out more about them. But it’s easy to lose the personal touch in our high-tech world.
Even if your business involves lots of automation, your teams can still offer high-touch customer service. Once you have a good understanding of high-touch and low-touch approaches, you can decide how much high-touch customer service you need to offer. With a high-touch approach, your teams can give the customers that personal touch that keeps them coming back. By using a few strategies, you can create a more high-touch experience for the customers.
The difference between high-touch and low-touch customer service
The benefits of offering high-touch customer service
How to create a high-touch experience for customers
Why your teams need this course
This course is ideal for anyone working in customer service. You’ll learn the difference between high-touch and low-touch customer service, the advantages of delivering a high-touch customer service, and some strategies to create a high-touch customer experience.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Understanding Customer Types (Personas)
Train your customer service teams and managers on customer personas. Show them how to use personas to improve customer service.
Anticipating Customers’ Needs
Train your customer service teams on why anticipating customers’ needs is important. Help them learn to identify customers’ needs.