Self-Service Customer Management


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 15'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Do you ever wonder why you’re still overwhelmed by calls in customer service, even though your company has self-service solutions? Most customers prefer self-service, but they still need to contact you if they can’t find the answers to their questions. That’s where self-service customer management comes in.

When it’s done well, self-service gives customers a better experience, and helps customer-service employees be more efficient. When it’s not done well, it can frustrate customers and add stress to employees. Fortunately, there are lots of methods you can use to boost the self-service experience.

What's covered

The differences between good self-service and bad self-service

The advantages of providing good customer self-service

How to improve self-service customer management

Why your teams need this course

This course is perfect for business owners and managers who want to deliver a better self-service experience. You’ll learn the difference between good and bad self-service, the benefits of giving a good self-service experience, and some methods to improve the management of self-service customers.

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Accredited by CPD

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The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.