Customer Success & Customer Loyalty
Train your customer success teams on measuring customer loyalty. Show them methods that will improve customer loyalty with this course.
- Active Listening
- Proactivity
- Emotional Intelligence
- Effective Communication
Course overview
It’s been said that “Loyalty is a virtue that cannot be bought or sold, it is earned and nurtured.” The same can be said for business relationships: although great offers may bring customers in, it’s how they’re treated after this that will define whether they choose to stay or not.
By understanding the importance of fostering customer loyalty and recognizing the pivotal role of Customer Success, your customer success teams will gain valuable insights and practical knowledge to enhance customer relationships. This course has been designed to help them retain those customers once they’re on board.
What’s covered
- The impact that customer loyalty has on business performance
- Key ways to measure customer loyalty
- How to implement effective methods to improve customer loyalty
Why your teams need this course
This course is aimed at those who already have the foundations of Customer Success knowledge and want to improve on their skill set. It’ll help them identify the impact customer loyalty has on the performance of the business. It’ll also help them recognize ways to measure that loyalty, and effective methods to create customer loyalty, too.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
User Journeys & User Personas
Train your teams on understanding user journeys. Show them the role of user personas with this online course.
Automating Customer Success Tasks
Train your customer success managers on automating customer success tasks with this online course.
Dealing with the End of a Customer Relationship (Offboarding)
Train your customer success teams on dealing with the end of a customer relationship with this online course.
