Duration: 10'

Educating Customers

Train your customer success managers on educating customers with this online course.

Skills covered:

Active Listening
Emotional Intelligence
Conflict Management
Effective Communication

Course overview

Working in Customer Success is a varied role. Onboarding customers, relationship management, analyzing data, and, wait… educating customers? Yes, educating customers about the products or services you sell is a crucial part of customer satisfaction. Doing so leads to improved customer success, satisfaction, and advocacy for the business.

Customers who are well-educated about the products you sell tend to be more satisfied. So educating them improves communication and longer-term customer relationships. They’ll also likely be more open to upselling and cross-selling opportunities. This course has been designed to help your customer success managers create a more positive customer experience through education.

What’s covered

Determining the focus of customer education by identifying their goals and needs
The different types of customer education, including targeted and personalized education
Using customer-education efforts to facilitate proactive relationships

Why your teams need this course

Customer education has a direct impact on customer success. Through identifying the client’s goals and needs, delivering personalized education, and cultivating a proactive relationship, customer-success teams can drive satisfaction rates and maximize opportunities for further revenue growth.

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.

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