Greeting Customers


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Whether spending time at the front of the store or working the “Live Chat” on the company’s website, retail employees need to know how to greet customers properly. That first impression is the foundation upon which a great shopping experience is built

Greeting a customer correctly can have some excellent benefits for the employee. Customers are likely to be more satisfied, treat retail employees with respect, and be an integral part of a pleasant work environment. This course is designed to help your team get it right the first time.

What's covered

The importance of greeting customers

The benefits and consequences of good and bad greetings

How to improve customer experience

Why your teams need this course

All customers can and should feel welcome when shopping, and it all starts from a humble greeting. From shop clerk to manager, store to website, this training should be delivered to customer-facing colleagues working in retail, for the benefit of everyone.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.