Connecting with Customers
No. of mini-lessons4
No. of mini-lessons 4
Resources Takeaway Tasks
The modern world is a convenient place if you’re a shopper. Businesses compete with each other to bring customers the best quality at the lowest price, but this can be problematic for companies. Customers are faced with too much variety. How are you going to offer them your best customer service if they’re shopping elsewhere?
In order to retain customers at the front end, your retail teams need to connect with them. All retail staff have a role to play in creating and maintaining these connections. If they do so, they’ll have more pleasant interactions and they’ll give the customers a better experience in store. This course can help your retail employees connect better with customers.
The benefits of connecting with customers
How to make connections
How positive connections to customers can increase job satisfaction
Why your teams need this course
Every interaction with a customer is important. But in an increasingly digital world, many traditional opportunities to interact, such as when ordering products, are automated, and therefore no longer available. This means the times that your retail employees do get to build connections are limited and crucial. For teams that work in retail and deal with customers either online or in person, this course will help them upskill.
Other courses in this collection
Teach your sales team the importance of greeting customers correctly, and help them understand how to improve customer experience.
Service at the Cash Register
Help your retail team learn how to greet customers at the cash register and how to find opportunities to upsell with this course.