Developing Product Knowledge


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 15'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Making a sale can be tough. Sometimes, to be successful, your retail teams need access to every sales technique in the book. Of course, it helps if you have a great product. But when they’re trying to sell that product to a customer, it doesn’t look good if the customer knows more about it than your team.

That’s when good product knowledge can help. With good product knowledge, your retail employees will understand the items they’re selling, what the products can do for your customer, and even what their limitations are. When your teams know your products inside out, they’ll be able to sell with confidence and answer any questions your customers may have.

What's covered

The benefits of good product knowledge

How to improve your product knowledge

How to use product knowledge to boost sales

Why your teams need this course

This course is for all retail employees. It’ll give them tips on good product knowledge, show how it can benefit them, and explain how to develop it further if necessary. And, once developed, they’ll find out how to use their product knowledge to boost sales.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.