Casinos are not just fun and games. Or rather they are (as long as one takes to gambling responsibly) — but they’re also a very serious business. And as such, they have intensive training needs.
In the US alone, the casino industry rakes in around 240 billion dollars to the economy and employs over 700 thousand people. As for international revenues, those are equally impressive, with more than a third of them coming from casino gambling specifically.
And while gambling remains a controversial subject, since it’s possible to turn into a dangerous addiction for some people, modern casinos have also expanded their offerings, trying to be more about the hospitality and entertainment opportunities, rather than just card games and roulette tables.
Operating a modern casino can be more challenging than running most other kinds of big enterprises. It combines elements of the hospitality industry (a casino is also a big hotel), the entertainment industry (a casino is also a big theme park), the retail industry (modern casinos host numerous shops and retail outlets), and even the finance industry (having to deal with huge sums of money).
There’s also the issue of educating employees about all the ethical, legal and other issues associated with gaming and the handling of large amounts of money — which includes a lot of state-mandated compliance training.
eLearning can be a game changer that enables a scalable, cost effective and flexible solutions for the complex training demands of the casino industry.
Let’s see how.
Even in places like Las Vegas, where the lights are on all year around, casino activity is usually quite seasonal, with peak seasons alternating with less busy periods. That’s especially true for the modern family oriented casinos that combine gambling with a more conventional vacationing element, and are thus subject to the seasonality of family vacations.
Seasonality, of course, implies temp workers and periodic hiring sprees, which in turn imply the need for frequent orientation (onboarding) courses for new employees.
Automating employee orientation with an eLearning management platform like TalentLMS will let you scale up onboarding, on demand, without the traditional delay and overhead associated with in-person onboarding courses.
TalentLMS can help you introduce your new hires to their working environment and give them the information they need to start being productive right away, including all the details about your company’s operating procedures, policies and guidelines.
Creating your orientation material is easy too, using TalentLMS’ content creation tools to combine new and original material with existing content you might have — including Word documents, PowerPoint presentations, video, audio, images, PDFs, online content, and more.
TalentLMS will make sure everything you throw in is automatically converted and LMS compatible (courtesy of our proprietary EncodeMagic engine) and help you organize it all into courses and lessons.
Oh, and because TalentLMS is not just a content management system, your orientation material can also include tests and quizzes to help you access your employees understanding of their onboarding material.
With tens of different facilities, from game rooms, restaurants, concert halls and retail outlets down to logistics and accounting, and thousands of employees, staff training in the modern casino industry is no game.
An intuitive eLearning platform like TalentLMS, built for (and used by) the most demanding enterprises and organizations, can help you manage it all with ease.
First of all, there’s no install required. TalentLMS runs on the Cloud as a modern Software as a Service (SaaS) solution — you just open an account for your casino or gambling business and start adding learners and training material.
How’s that for easy?
When it comes to managing and organizing training among dozens of facilities and specialties and thousands of employees, TalentLMS offers you all the tools to do so — from Branches, that let you have a separately run, customized and branded training portal per department or facility, to User Types and Course Categories that give you a totally flexible “divide and conquer” approach to managing your learners and content respectively.
To not disrupt your regular (and often hectic) workflows, TalentLMS allows your employees to complete their training at their own pace, thus minimizing operation disruptions. That said, if the need for real-time, in-person training arises, TalentLMS can handle that too, either by helping you manage your physical training courses (in a “blended learning” scenario) or through scheduled teleconference and webinar sessions.
Last, but not least, with TalentLMS’ reporting tools, you also get instant insight, quantifiable information and detailed statistics on your employees’ attendance and progress, complete with pretty graphs to show to your boss.
Compliance and Social Responsibility training
Correctly implementing compliance and social responsibility training is a big headache for the casino industry.
From international regulations (e.g. with respect to money laundering), to state and municipal compliance requirements, there is tons of material to go through, covering all kinds of operating procedures.
With TalentLMS you can easily design, implement and deliver a comprehensive compliance training strategy that covers all aspects of your casino business.
At the center of the platform’s compliance training workflow is its built-in support for Certificates, which can be set to be awarded upon the completion of a compliance course (or course curriculum, where compliance requires more than one related course). TalentLMS lets you create and customize as many certifications you need, and even allows you to add your logo to match your corporate branding.
TalentLMS also supports “time-limited” (expiring) certificates, for easily handling state-or company-regulated periodic re-education needs. Of course, for cases where an employee is fired or under examination for wrongdoing, you can manually revoke their certificate from within TalentLMS’ management interface.
And with access to several online course marketplaces, you might find that you don’t even need to create your own compliance training courses, as a lot of industry standard ones are already offered as professionally-made, off-the-shelf content that you can just purchase and add to your LMS.
Last, but not least, TalentLMS’ attendance logs – which you can find in your “Extended Timeline” that can be accessed through your Admin Panel – can also serve as proof that you have informed your employees about labor safety, customer protection laws, gambling rules, sexual harassment issues, ethical issues, etc., in case of legal dispute (of course, consult with your legal team first to ensure whether this applies to your jurisdiction).
A sustainable business, in the casino industry or otherwise, is a long bet. But what happens when employees come and go, taking valuable operational intelligence with them?
Whether it is about how to handle some specific large clients, or what to do to solve a particular logistical crisis, TalentLMS can help you transfer this information from your senior employees experience to your LMS content.
By storing this information in a formalized and easily accessible way, you can keep it safe from changes in your personnel and ready to be accessed and consulted at any time.
Plus, after it’s safely stored inside your LMS, it can re-used in all kinds of training contexts and become part of your regular training curriculum.
Bet on an industry leading LMS
Take TalentLMS for a test drive today, and see for yourself how eLearning can help boost your employees’ skills and improve the productivity of your business. No luck required.
Originally published on: 13 Jun 2016 | Tags: Employee Training