If you’ve ever created a training course, you’ll know that the post-training survey is an important final step. Feedback from learners helps to identify which activities they enjoyed most, what they struggled with and how much they feel they learned. Course evaluation forms can also help to spot areas for improvement, and measure overall training effectiveness.
What questions to include in your post-training evaluation
The problem is, it’s not always easy to know which post-training evaluation questions to include in your survey. So, we’ve put together a list of some of the most important questions to ask to evaluate training. You probably won’t need to use all 60 questions. Just choose the ones that are most relevant to your course.
Course Structure and Delivery
Even with the best training materials, confusing course structures and a poorly supported delivery can be obstacles to learning. Here are a few of the most important questions about course structure and delivery to ask in your post-training evaluation.
- Did the course content flow in a clear and logical way?
- Did the level of difficulty increase appropriately as you progressed through the course?
- Did the course unfold in a clear direction?
- How would you rate the availability of the instructor?
- How would you rate the availability of technical support?
- Was the course instructor knowledgeable in their subject area?
Your training feedback form for employees should always include questions that will help you to continuously improve course content. These are a few ideas of what to ask your employees.
- How relevant was the course content?
- Did the content explain information and concepts clearly?
- Was the content practical and applicable to the workplace?
- Was there a good variety of content types (i.e., written notes, videos, infographics, podcasts, etc.)?
- Did the course activities improve your knowledge and skills in the relevant subject?
- Did the case studies help you to understand concepts more clearly?
- Did you consider the additional resources and external links provided to be useful?
- What additional learning resources should be included in the course?
Learning Platform Design and Navigation
There’s not much more frustrating than a faulty, confusing or poorly designed learning platform. Ask your employees for feedback on these questions about their LMS experience.
- How would you rate the overall look and feel of the course content and materials?
- Was the text size and font easy to read?
- Was the amount of corporate branding (logos, corporate colors) distracting?
- What was the most frustrating technical problem you faced with the learning platform?
- How easy was it to access the learning platform?
- Were menus and buttons easy to find?
- Was the learning path easy to navigate?
Expectations and Timing
These sample evaluation questions will help you to identify gaps between learner expectations and the reality of their learning experience.
- Did you have clear expectations for the course? What were they?
- Did the training cover the content you were expecting it to cover?
- Did you learn everything that you expected to learn?
- Was the level of difficulty of the course what you expected it to be?
- How much time did you spend on the course? Was this in line with your expectations?
- Do you feel that you had enough time to complete the course to the best of your abilities?
- How would you rate the learning pace on the course?
No survey to evaluate training effectiveness should go without at least a few of these questions about course assessments.
- Was the difficulty level of assessments appropriate for the course?
- How relevant were assessments to the course content?
- How relevant were assessments to the course learning objectives?
- Was there a good variety of assessment types (i.e., quizzes, written assessments, group assignments, etc.)?
- Was assessment feedback timely?
- Was assessment feedback relevant and useful?
- Did assessments challenge your thinking and lead to learning?
- Did assessments take place at appropriate intervals?
- How could the course assessments be improved?
Collaboration and Interactivity
Without opportunities for collaboration and interactive learning, online courses can be an isolating and abstract experience. Include these questions in your post-training evaluation form to find out how connected employees felt to the content and to other learners.
- Did you enjoy working with a group on team activities?
- Were the discussion forums an effective tool for collaborating with other learners?
- Did you find opportunities to learn from others on the course?
- How would you rate the opportunity for interactive learning on this course?
- Were the branching scenarios in the course relevant to the real working environment?
- Were there sufficient opportunities to practice new knowledge and skills in the form of interactive eLearning activities?
- Did you ever feel isolated or unsupported in your learning journey? How so?
Most online training today incorporates a variety of videos, infographics, podcasts and other multimedia. These questions help you to understand how relevant and useful multimedia has been for employees’ learning experience.
- How would you rate the quality of multimedia (audio, video, and animation) in the course?
- How would you rate the quality of videos in the course?
- How would you rate the quality of graphics in the course?
- How would you rate the quality of audio in the course?
- To what extent did the videos, podcasts and graphics add value to the course content?
- Did you experience any technical issues with multimedia on the course? If so, please explain.
- How can the multimedia on the course be improved?
Overall Learning Experience
In case the above questions don’t cover all aspects of the learning experience, it can be helpful to include more general questions in your eLearning evaluation questionnaire. Just like these.
- How would you rate the overall quality of the training course?
- Do you feel that your knowledge or skills have improved through the course?
- List three important learnings that were your highlights of this course.
- How would you rate your overall learning experience?
- Name three ways in which the learning experience could be improved.
- Do you prefer online or on-site training? Why?
- How would you rate your overall enjoyment of the course?
- Name three things that you enjoyed about the course.
- How would you rate the course workload?
Over to you
If you hit a blank before, we hope that this list of questions has gotten the ball rolling on your training feedback survey. And if you think that you’ll need specific training evaluation tools to add these questions to your eLearning course, spoiler alert! You don’t. All you need is an LMS that offers a survey as one of their features. And we happen to know one of those!