Service with a Smile (Even When Tired)
Help your retail team understand why service with a smile is so important, and train them on creating a positive experience for customers.
- Resilience
- Customer Service
- Rapport Building
Course overview
More often than not, excellent customer service starts with a smile. But retail can be a fast-paced and challenging environment to work in. So how can your team deal with things like dissatisfied customers and keep delivering top-notch customer service?
While your team can’t control everything about their interaction with customers, the attitude they bring to the exchange is something they can control. That’s why helping themselves and their co-workers to stay positive and customer-focused even when things are tough is such a vital part of providing excellent customer service.
What’s covered
- Why service with a smile is so important to customers
- How to create a positive experience for customers
- How to overcome burnout to stay customer-focused at work
Why your teams need this course
The quality of interaction with frontline staff has a huge impact on how customers feel about their retail experience. Whether your team is dealing with customers face-to-face or over the phone, or overseeing teams which do, this course will give them an insight into why a positive approach is so effective. It’ll also explain how to keep delivering that all-important smile!
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Developing Product Knowledge
Train your retail teams on why product knowledge is important and how to improve it with this course.
Giving Advice (Confidently)
Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.
The Importance of Procedures
Train your retail teams on the benefits of following procedures and on different types of retail policies with this course.
