Tone of Voice
Train your teams on the importance of tone of voice and help them adopt ways of matching their tone to the situation with this course.
- Empathy
- Emotional Intelligence
- Self-Awareness
- Effective Communication
Course overview
Think back to a time when someone shouted an instruction at you. Do you remember how it made you feel? If you were at a football field, maybe it was appropriate for them to shout at you, but what if they shouted at you in a quiet office?
Psychologists have found that the way we say things is very important. It’s even more impactful than the words we use. When we’re communicating our feelings, tone makes up a large part of face-to-face conversations. Over the phone, it’s the biggest influence by far. A negative tone can have a huge impact on colleagues, even if we’re telling them great news. By controlling their tone, your teams can make sure their conversations have the desired effect. This course will show them how.
What’s covered
- The importance of tone
- How your tone of voice affects others and how to improve it
- How to adopt ways of matching your tone to the situation
Why your teams need this course
From managers to job applicants, employees of all experience levels can benefit from correctly matching their tone to the situation. When your staff learn about the impact different tones can have, they can use theirs to navigate any situation easily and successfully.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Handling Tough Conversations at Work (Employee version)
How to prepare for, stay calm during, and handle challenging workplace conversations professionally and respectfully.
Active Listening at Work
How to practice active listening, overcome barriers, and respond effectively in workplace conversations.
Virtual Meeting Etiquette
How to prepare for virtual meetings, communicate effectively, and demonstrate professional behavior.
