Going Beyond Customer Service
Train your customer service teams on going beyond customer service with high-impact tips from this online course.
- Customer Service
- Proactivity
- Emotional Intelligence
- Adaptability
Course overview
It goes without saying that customers expect to receive good service. In fact, all businesses try to deliver great customer service. But because everyone’s aiming to deliver excellence, your teams need to find ways to go beyond customer expectations.
To give customers the best experience, your teams need to know where customer service begins and ends. There’ll be points in customer service that can be improved by things like personalization and using the right high-touch interaction. And to make sure they’re giving customers something special, they can apply tips to go above and beyond standard service.
What’s covered
- The phases of customer service
- How to identify weaknesses within the customer service approach
- Applying high-impact customer-service tips
Why your teams need this course
Going beyond regular customer service delights customers. This course will your customer service employees the customer-service life cycle, and the potential weaknesses to be aware of in high-touch customer service. They’ll also learn great tips on providing customer service that goes beyond expectations.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
How to Say ‘No’
Train your customer service team on proactively managing customer expectations with this online course.
Customer Service Mindset
Train your customer service teams on improving their customer-service mindset with this online course.
Prioritization & Time Management
Train your managers and team leaders on prioritization and time management with this online course.
