Dealing with the End of a Customer Relationship (Offboarding)
Duration10'
No. of mini-lessons4
ResourcesTakeaway Tasks
Duration 10'
No. of mini-lessons 4
Resources Takeaway Tasks
Course overview
Sometimes professional relationships come to an end. It might happen when a customer has finished using a service, or when they want to end their contract. But if you don’t know how to offboard your customers, you could be selling yourself short.
Successful offboarding can lead to positive outcomes. When your customer success reps know how to successfully end a customer relationship, their professional relationships will stay strong. That means they can offer customers incentives to come back in the future, ask them to provide feedback, or request referrals from them that lead to new customers.
What's covered
Situations in which offboarding a customer is necessary
How to successfully end a relationship with a customer
How to maintain a positive relationship with a customer once offboarding is complete
Why your teams need this course
Offboarding a customer requires skill, confidence, and the right attitude.In this course, your customer success employees will learn how to offboard customers, when you might end a customer relationship, and how to maintain good customer relationships after offboarding.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
