Know Your Customers
No. of mini-lessons4
No. of mini-lessons 4
Sometimes, characters surrounded in mystery and the unknown can be really entertaining – horror movies use dark and shadowy presences to scare us out of our minds! Characters like these are intriguing, and trying to figure out what makes them tick is pretty exciting.
In business, not knowing your customers can make your life as scary as any horror movie. If you don’t know enough about them, especially what they want, it can have a drastically negative effect on your sales. Investing time in getting to know your customers is a crucial part of running a successful business.
What it means to “know your customers”
How you can get to know them
How to use customer knowledge techniques to boost sales
Why your teams need this course
If you run a business or deal with customers in any way and want to ensure a successful sale or keep them coming back for more, you need to offer the service or product that best suits them. This course will show you how analyzing a range of factors and habits helps ensure you get your products and your delivery just right. Get ready to hop into your customers’ shoes.
Other courses in this collection
Your Shop Window, Your Website
Learn the essentials of setting up your business online so that you can reach more potential customers, wherever they are in the world.
Do Your Research
This course will teach you about the importance of market research, how it works, and how you can use it to grow your business.