Maintaining Customer Service Across Channels


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Face-to-face, telephone, email, social media… customers probably have lots of different options to get in touch with you. But with so many channels to deal with, it can make the task of communicating with customers a bit harder. And if the customer doesn’t have the same great service across channels, they’re not getting the best customer experience.  

Customer service is any human interaction with customers. Customer experience, on the other hand, is the customer’s entire journey. To deliver good customer service, all customer interactions along the journey need to be handled effectively and with care. And customers want to receive the same great experience on whatever communication channel they choose. This course will show your customer service teams how to provide it.

What's covered

The differences between customer service and customer experience

Types of customer-service channels

How to provide effective customer service across multiple communication channels

Why your teams need this course

It’s essential to create a good customer experience on any channel. This course is for anyone who needs to communicate with customers through multiple channels. They’ll learn about different types of customer-service channels, look at how customer service differs from customer experience, and find out how to give customers good service across channels.

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Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.