Service at the Cash Register
Help your retail team learn how to greet customers at the cash register and how to find opportunities to upsell with this course.
- Customer Service
- Rapport Building
- Effective Communication
Course overview
Sometimes the person at the cash register might be the only person the customer interacts with in the store. That’s a golden opportunity for your team to make their shopping experience a good one.
Why is that important? Because good customer service goes a long way. When a customer has a good in-store experience, they’ll be satisfied, which will, in turn, make your retail team’s role easier. This course is going to explain how to have this short, but important interaction correctly.
What’s covered
- How to greet correctly and manage personal interactions
- How to identify opportunities to upsell or exchange for a better deal
- How to compare different payment measures and how they affect customers
Why your teams need this course
The customer is king, so you have to treat them like one. The service your retail teams give them at the cash register is an important part of any shopping trip. This course is perfect for those just starting out in retail, or for employees looking to refresh their customer service skills.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Developing Product Knowledge
Train your retail teams on why product knowledge is important and how to improve it with this course.
Giving Advice (Confidently)
Train your retail teams on helping the customer choose products or services and on the importance of customers’ needs with this course.
The Importance of Procedures
Train your retail teams on the benefits of following procedures and on different types of retail policies with this course.
