ChatGPT and Customer Support
Train your employees on using ChatGPT for crafting customer instructions, enhancing work efficiency, and swiftly handling queries.
- Digital Literacy
- Prompt Engineering
- AI Basics
- Effective Communication
Course overview
Your employees in customer support can sometimes feel like they’re having to repeat the same things over and over again. It can also be tricky for them to find or come up with quick explanations that’ll be easy for their customer to understand. If only there was a way to speed these things up and make their life easier. Well, now there is! ChatGPT can help them with all of that and more.
This course will help your employees in customer support use ChatGPT to create simple instructions for customers to follow, and quickly create responses to customer queries. It’ll also show them how ChatGPT can be used to improve the efficiency and consistency of their work. Each video will cover a specific topic, so they can choose exactly what they want to learn, at a pace that suits them.
What’s covered
- Using ChatGPT to create simple instructions for customers
- How ChatGPT can boost work efficiency and consistency
- Using ChatGPT to quickly respond to customer queries
Why your teams need this course
Working in customer-support roles can come with a lot of pressure to get things done efficiently, both from the company and the customer. Tools like ChatGPT can help with this, by improving both the speed at which things are done and the quality of the work. This course is for anyone in a customer-support role, particularly those who deal with written communications. To get the most out of this course, they’ll need access to a computer and ChatGPT Plus.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
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