Maintaining Composure
Working in customer service can be incredibly challenging. That’s why it’s critical to maintain your composure even in difficult situations.
- Problem-Solving
- Effective Communication
Course overview
Dealing with people can sometimes be stressful, especially in customer service. Your customer could be frustrated, angry, or even upset. And sometimes, when they need to complain, it’s going to be you they’ll complain to. When you’re faced with situations like these, staying calm isn’t always easy.
If you can maintain your composure when you’re dealing with customers, it’ll bring a whole range of benefits. Stay calm in the face of a storm, and you’ll diffuse a situation. Keep your calm when your customers are losing theirs, and you’ll solve their problem. After all, if you don’t, you could lose more than your temper!
What’s covered
- What are some ways to detach yourself but remain empathetic
- How to use techniques to diffuse difficult situations calmly
- How to develop ways to control your stress levels
Why your teams need this course
If you work in customer service, then you’ll need to maintain your composure. This course will help you do just that. You’ll learn how to deal with the most challenging situations and remain calm, control your interactions with customers, and keep your stress levels manageable.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Customer Service & Cultural Awareness
Train your customer service teams on cultural awareness and on ensuring they avoid bias when dealing with customers with this course.
Nurturing Customer Relationships
Learn about the importance of good customer relationships, the consequences of bad ones, and what you can do to help nurture them.
Practicing Positivity
Learn how to interact with every customer in a positive manner, and see how positive energy can make problem-solving easier.
