Conflict Management Using EQ

Course overview

All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ.

EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing their EQ means your teams will be able to assess their own feelings, acknowledge and empathize with those of their colleagues, and handle and resolve conflict more effectively as a result.

What’s covered

• The importance of conflict management
• The key role of EQ in resolving conflict
• Effective ways to manage conflict using EQ