Coaching Retail Employees


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Are there people on your retail team who aren’t living up to their potential? You want everyone on your team to be happy, confident, and dynamic, but right now they’re just doing ok. Something needs to change. If you want everyone on your team to reach their full capability and boost their performance, your retail managers could try out some coaching skills.

A leader with coaching skills can support employees to make changes and achieve their potential. They need good questioning and listening skills to be a successful coach, and this course will show them some useful techniques. They can also use a handy framework known as GROW to help them coach people effectively.

What's covered

What coaching skills are and how you can successfully use them in retail

Effective questions and listening techniques to be a great coach

How to apply the GROW model of coaching so you can coach retail employees effectively

Why your teams need this course

Coaching is a key leadership skill. This course is ideal for team leaders, store managers, or retail managers who may find themselves in a coaching role with retail employees. They’ll learn about the process of coaching in a retail environment, the best kinds of questions and listening techniques, and how to use the GROW model to coach successfully.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.