Adopting a ‘Customer First’ Mindset


No. of mini-lessons4

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 4

Resources Takeaway Tasks

Course overview

Your retail employees want to do a great job, but there’s a lot to remember in retail. And they’ll probably face unexpected situations with customers they haven’t been trained for. But if your retail teams have a “customer first” mindset, this can guide their actions and help them be effective retail employees.

A customer-first mindset is more than just having a friendly and positive attitude. It’s a way of thinking that places the customer at the heart of everything you do. This brings many advantages to the business and will help your employees excel in their role. In this course, they’ll learn strategies for demonstrating a customer-first mindset in the workplace.

What's covered

What a customer-first mindset is

The benefits of having a customer-first mindset for retail success

How to apply strategies to adopt a customer-first mindset

Why your teams need this course

Retail success depends heavily on having a customer-centric focus. This course is ideal for retail assistants or executives who regularly deal with customers. They’ll learn what a customer-first mindset means, the advantages of having this mindset in retail, and strategies for adopting this mindset in their retail role.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.