Conflict Management Using EQ
No. of mini-lessons4
No. of mini-lessons 4
Resources Development Plan
All workplaces feature conflicts. These range from complaints about colleagues who don’t clean up after themselves, to power struggles, and professional jealousy. Conflict management is a useful tool for helping to alleviate such challenges. But while there are lots of conflict management skills you can learn, effectively handling and resolving conflict requires something else: emotional intelligence, or EQ.
EQ is the ability to recognize and understand your emotions and those of others, and to manage your own emotions. Developing their EQ means your teams will be able to assess their own feelings, acknowledge and empathize with those of their colleagues, and handle and resolve conflict more effectively as a result.
The importance of conflict management
The key role of EQ in resolving conflict
Effective ways to manage conflict using EQ
Why your teams need this course
Conflict always involves emotions, so improving their awareness of their own and others’ emotional triggers means your teams can effectively manage tensions and disputes. Suitable for everyone, this course will show your teams why using EQ can help to prevent conflicts from escalating.
Other courses in this collection
What is EQ?
Train your teams on the characteristics of EQ and help them discover their own EQ with this course.
Train your teams on self-awareness and its importance. Teach them how to recognize and understand their emotions with this course.