Cross-Selling and Upselling


No. of mini-lessons3

ResourcesTakeaway Tasks

Duration 10'

No. of mini-lessons 3

Resources Takeaway Tasks

Course overview

Cross-selling and upselling are common techniques aimed at increasing profits. Whenever your customer-facing teams interact with a customer, they can upsell by offering them an upgrade, or cross-sell by suggesting they buy a few more items. But they need to use these techniques appropriately, otherwise the customer might find them off-putting. 

It’s important your teams always offer the customer their best support so they can find success with their products or services. They can use different types of cross-selling and upselling methods depending on the situation. This course will show them how to make the most of cross-selling and upselling.

What's covered

Differentiating between cross-selling and upselling

The result of focusing on customer success rather than sales

Selecting the most appropriate cross-selling and/or upselling methods based on the situation

cross selling and upselling online training course

Why your teams need this course

Cross-selling and upselling can increase customer satisfaction. This course is for anyone in customer support or customer success whose role requires cross-selling or upselling. They’ll learn the difference between cross-selling and upselling, and why they need to focus on customer success over sales. And they’ll also find out the most appropriate methods for cross-selling and upselling.

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