How to Build Rapport


No. of mini-lessons5


Duration 15'

No. of mini-lessons 5

Resources Workbook

Course overview

If a stranger came up to you in the street and offered to sell you their cell phone, you probably wouldn’t even consider it, right? But if a friend did the same thing, the chances are you’d at least take a look at it. Science has shown that we’re more likely to buy from people we trust.

In sales, getting someone to trust you is like the pot of gold at the end of the rainbow. Without trust, sales can easily fall apart. But how can you quickly gain the trust you need to complete the deal? Well, it’s all about building rapport.

What's covered

What are the benefits of building rapport with clients

How to use effective questioning to help build rapport

How to use mirroring and matching techniques to build trust

How to use “active listening”

how to build rapport online training course

Why your teams need this course

Whatever level you work at in sales, you’ve probably had experience of deals going wrong. It can be incredibly frustrating and costly, especially if you’ve invested a lot of time and effort into it. This course will show you techniques in rapport building that will help you build trust right from the start of the process, to improve your pitching and close those deals.

CPD Member

Accredited by CPD

TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.

The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.