Sales Listening Skills
Train your sales staff on how to become effective “active” listeners with this online training course.
- Persuasion
- Effective Communication
Course overview
It’s not always easy to focus on what your customer is saying. You might be thinking about your next meeting, your phone ringing or your email pinging. These distractions happen regularly, after all. It’s natural that your concentration can lapse when you aren’t actively listening. But if you don’t, your regular sales pitch is less likely to be effective. You need to hear what they have to say for a better result.
Listening effectively during the sales process is an essential skill. It’ll help you earn mutual trust, connect and build relationships, make fewer mistakes, and even enhance your product and customer knowledge. It’s also great for improving your social skills and increasing your overall sales performance. This course will explain how to listen effectively.
What’s covered
- The difference between hearing and listening, and how this applies to increasing sales
- Effective sales listening techniques
- The signs of poor listenings to avoid
Why your teams need this course
Everyone should brush up on their listening skills, but especially those working in sales who want to close that deal. Listening effectively allows them to better understand customers’ problems, so they can solve them. This course will teach your sales team how to become effective “active” listeners. It will also give tips and techniques they can use all the time, that’ll improve their whole sales pitch.
Accredited by CPD
TalentLibrary is recognized as reaching the standards and benchmarks required by the Continuing Professional Development (CPD) Certification Service.
The CPD Certification Service is the world’s leading and largest independent accreditation organization for professional development courses across all industry sectors.
Other courses in this collection
Networking in Sales
Train sales reps, executives or managers on networking best practices as well as using social media to gain more prospects.
Time Management in Sales
Train your sales teams on time management. Show them how to plan a time-management system to help increase their productivity.
Sales Dashboard and Analytics
With this course sales representatives, executives, and managers, will explore the most important metrics to have on their dashboard, who needs to track what, and how to track metrics successfully.
